Retail Customer Acquisition Program Manager
About The Position
ARS Rescue Rooter of Columbia, SC, part of the largest provider of residential services in the U.S., has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years. With more than 7,000 professionals nationwide, we take pride in delivering top-tier service and maintaining a strong retail presence. The Retail Sales Program Coordinator will support the Retail Sales Program Manager in executing the lead generation strategy and managing the day-to-day activities of the Retail Sales Associates (SSAs) across multiple retail store locations. This role requires strong organizational skills, leadership abilities, and a proactive approach to coaching sales associates and driving performance. If you're passionate about sales, coaching, and helping a team succeed, apply today and become part of the ARS Rescue Rooter retail sales team!
Requirements
- At least 2 years of experience in a customer-facing sales leadership role, preferably in retail, home services, or lead generation.
- Strong interpersonal, organizational, and communication skills.
- Ability to work evenings and weekends as needed to support the retail program.
- Comfortable spending time on the retail floor, engaging with store employees, and motivating sales associates.
Nice To Haves
- Experience with coaching, training, or managing teams is a plus.
Responsibilities
- Assist in the recruitment, training, and scheduling of Retail Sales Associates (SSAs) to achieve lead generation goals.
- Monitor and track SSA performance to ensure daily and weekly goals are met.
- Provide ongoing coaching and support to SSAs in the field, helping them improve sales techniques and customer engagement.
- Help coordinate weekly SSA meetings to provide updates, training, and motivation.
- Develop and implement lead contests and incentive programs to drive engagement and productivity.
- Spend 50-60% of time in the field, visiting retail locations, supporting SSAs, and maintaining relationships with retail store management.
- Assist in planning and executing store events and promotions, ensuring alignment with store management.
- Provide performance updates to the Retail Sales Program Manager and assist in adjusting strategies as needed.
- Ensure all company policies, procedures, and performance expectations are met.
Benefits
- Low-Cost Health Insurance Plans starting at $5 per week
- Enhanced Dental Insurance options
- NEW Pet Insurance Plan - Protect all of your loved ones
- Free 24/7 Virtual Urgent Care
- NEW Legal Insurance Plan available
- Base salary PLUS Monthly Performance Incentives
- Growth opportunity within a fast-paced, high-performing sales environment.
- Supportive leadership team with hands-on training and mentorship.
- A company culture that values teamwork, performance, and employee success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Specialty Trade Contractors
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
