Retail Coordinator

Reno Orthopedic Center•Reno, NV

5h•Onsite

About The Position

Reno Orthopedic Center wants you to join the team as a Retail Coordinator! We are seeking an enthusiastic and dedicated team member to ensure the successful daily operation of the ROC Shop, the onsite retail store specializing in medical devices and equipment at our Main location - 555 N. Arlington Age. Who are we? At Reno Orthopedic Center (ROC), every action is driven by our employee expectations: · We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve. · We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up. · Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative. · Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development. · We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community. · Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right. If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC. What sets us apart? Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing! What would you do in this role? This role is perfect for someone who loves leading a high-performing retail environment and takes pride in creating an exceptional customer experience. You’ll drive the success of the store by meeting and exceeding sales goals, ensuring merchandise and services are always available, and curating a clean, safe, and inviting environment for employees and customers. You’ll have the opportunity to build strong relationships with customers, physicians, and providers while identifying future needs and recommending products that truly make a difference. From resolving customer concerns with professionalism, to reviewing market trends and launching promotional strategies, to maintaining compliance and safeguarding merchandise—you’ll be at the center of daily operations and play a key role in the store’s continued reputation and success.

Requirements

High School Diploma
Knowledge of Microsoft Office Suite, including Word and Excel
Two years of experience working in a retail environment
Communicating effectively with others, including patients, staff, providers, and outside vendors.
Performing duties with high attention to detail including reviewing work and correcting errors
Working independently on tasks with a high level of accountability and responsibility
Performing customer service duties, including resolving customer complaints and concerns

Nice To Haves

Experience operating Square, the point of sale system
Knowledge of medical devices and equipment and their uses.

Responsibilities

Reach or exceed designated sales targets and analyze financial/operating statements for profitability
Ensure availability of merchandise and services by issuing and receiving purchase orders
Resolve customer service issues, including questions, concerns and complaints, focusing on quality customer service and our guiding principles
Review merchandising activities and trends, determine additional needed products and promotions, authorize sales promotions and clearance sales, and determine appropriate ways to display merchandise
Identify current and future customer requirements by establishing a rapport with potential and existing customers, physicians, providers, and staff
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements