Retail Coordinator
About The Position
Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. The Retail Coordinator and Golf Shop Attendant is responsible for managing and enhancing the golf course’s retail operations to maximize sales, profitability, and member/guest satisfaction. This role assists with merchandising, inventory management, purchasing coordination, and daily retail operations within the golf shop while maintaining a high standard of customer service and brand presentation.
Responsibilities
- Retail Operations Oversee daily golf shop retail operations, including opening and closing procedures
- Ensure exceptional customer service for members and guests
- Assist with point-of-sale transactions and resolve customer inquiries
- Maintain clean, organized, and visually appealing retail spaces
- Notify Head Golf Professional when low on inventory
- Tag and restock inventory daily
- Restock racks
- Cabinets fully stocked with golf balls
- Display accessories are restocked
- Sales & Promotions Upsell and advertise merchandise packages and specials to guests
- Support promotional events and seasonal sales
- Assist guests with special orders and questions on product
- Learn the current trends and unique specifications tied to different products
- Point of Sale Expectations Open and close the register for your scheduled shift
- Tee sheet management (booking, cancellation, consolidating singles and twosomes, etc.)
- Make sure the tee sheet and sales are rung in correctly and timely – correct other staff if necessary or seek guidance if you are unsure of a procedure
- Utilize EZ Suite for gift card and merchandising needs
- Opening and closing procedures for each day
- Regularly update the count sheet, fully stock bank bags, and notify managers if change runs or check deposits need to be made to the bank
- Daily Tasks Communicate with guests via email, phone, and return voicemails to the club
- Assist golf professionals during tournaments, outings, and events as needed
- Provide directions and daily tasks to the outside staff and course hosts
- Always ensure site is set up for success and visibly presentable for the following day before leaving
Benefits
- Playing and practice privileges
- Health insurance, PTO, and other club benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
