Retail Communications Specialist

Michael Kors

2d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who You Are You are a highly organized and detail-oriented communicator who thrives in a fast-paced retail environment. You bring a strong sense of ownership, a sharp eye for clarity and consistency, and a proactive approach to problem-solving. You take pride in delivering communication that is clear, actionable, and on-brand, enabling strong execution in stores. What You’ll Do This role plays a critical part in enabling retail success by driving clear, consistent, and strategically prioritized communication to the field. You will own the intake, planning, and execution of all retail communications—ensuring messaging is streamlined, relevant, and aligned to business priorities. You will act as a gatekeeper for field communication, balancing competing business needs while protecting store teams from unnecessary noise. In partnership with cross-functional teams, you will help shape and execute quarterly go-to-market communication strategies that drive alignment and execution across stores.

Requirements

Bachelor’s Degree
3–5 years of experience in communications, retail operations, or related field
Proficiency in Adobe Creative Suite and Microsoft Office
Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
Ability to work in-office in NYC 3 days per week

Nice To Haves

Experience in retail or fashion environments
Experience with internal communication platforms or content management systems
Strong written and visual communication skills with a focus on clarity and audience engagement
High attention to detail and a commitment to accuracy and consistency
A proactive mindset with the ability to identify opportunities and drive improvements
French speaking a plus

Responsibilities

Develop and deliver clear, concise, and visually engaging communications that drive understanding and execution in stores
Translate complex business initiatives into simple, actionable messaging tailored for the field
Create and maintain standardized templates and communication guidelines to ensure consistency and efficiency
Partner with L&D and Store Operations to produce training and support materials aligned to brand standards
Own the retail communications calendar, managing intake, prioritization, and scheduling of all field-facing messaging
Act as the gatekeeper for all store communications, ensuring messaging is necessary, clear, and aligned to business priorities
Partner in the development and execution of quarterly cross-functional go-to-market communication strategies, ensuring alignment across key initiatives
Continuously evaluate communication effectiveness and identify opportunities to streamline, simplify, and improve engagement
Champion best practices and drive adoption of communication tools and new functionality
Serve as the primary point of contact for HQ partners on communication requests, guiding teams on timing, messaging, and best practices
Manage and prioritize a high volume of competing requests, ensuring alignment to business priorities and field capacity
Build strong cross-functional relationships to ensure communication plans support broader business objectives
Proactively identify gaps in communication flow and implement solutions that improve clarity, efficiency, and execution in stores