Retail Clerk - Gift Shops

Caesars Entertainment•South Lake Tahoe, CA

6d•Onsite

About The Position

Retail Clerk - Gift Shops Education High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities. Licenses / Certificates Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable. Essential Functions / Duties Appearance Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times. Customer Service: both internal and external customers Maintain customer service levels in accordance with Family Style Service standards Acknowledge and greet guests with a smile Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest Be courteous and create a warm, friendly atmosphere for the guest Be knowledgeable of the hotel property and the amenities it has to offer Assist guest in finding the product requested even if it means calling other stores Teamwork Communicate all daily activities to the next shift on duty Partner with fellow Team Members to create a strong team Communicate daily activities to the Supervisor on Duty Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule Sales Techniques Promote the selling of merchandise and be able to up sell merchandise Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers Register Operations Be knowledgeable on register operations Manage all payment transactions for customer purchases Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.) Comply with all cash management policies and procedures Report cash register malfunctions to the Supervisor on Duty Ensure money is not left unattended at any time Stock Management Receive, unpack, fold, and put away the daily deliveries of merchandise High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations Complete stock counts as requested Receive the shipments in a timely manner Merchandise in accordance with the planograms and notify supervisor of any discrepancies List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests Ensure there is an even balance of sizing within the soft line assortment Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter Merchandising Work with supervisors to display inventory according to planograms Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back Housekeeping Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered Ensure that the cash wrap is well organized and free of all handwritten notes Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.) Confirm correct signs are in place on sale items or special purchases Miscellaneous Attend mandatory meetings and training sessions Complete job assignments as directed by the Supervisor on Duty Assist with Team Member sales events, physical inventories and special events as requested Job Specifications/Requirements Physical – Extent 3 Standing- Hard Floors 1 Sitting 3 Hearing 3 Walking 2 Reaching 3 Observing 1 Balancing 1 Throwing 1 Smelling 1 Climbing 1 Lifting 1 Tasting 2 Turning 1 Carrying 1 Kneeling 1 Running 1 Pushing 1 Stretching 2 Bending/stooping 1 Pulling Worker Characteristics – Extent 2 Planning 1 Directing others 2 Writing 3 Using arithmetic 3 Discriminating colors 3 Working rapidly 3 Working at various temperatures 2 Making decisions 3 Concentrating amid distractions 2 Reading 2 Remembering names & faces 3 Remembering details 3 Examining & observing details Other: Working Conditions – Extent 3 Inside 1 Wet 1 Hot 1 Humid 2 Noisy (in some stores) 2 Dry 1 High places 1 Outside 1 Dirty 2 Odors (in some stores) 1 Hazards 1 Gloves 1 Cold 2 Changing temperatures Key 1 Light 0% - 30% of job 2 Moderate 31% - 60% of job 3 Heavy 61% + of job The above job analysis is for the sole purpose of complying with “The American with Disabilities Act” and is not to be construed to include all Team Members employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances and measurements cited in this job analysis are approximations. Signature Date Caesars Entertainment Standards Position: Sales Associate Guest Interaction/Customer Service: both internal and external customers Team Member readily smiles and maintains an engaging expression Team Member makes eye contact and keeps focus on the guest Team Member is courteous and create a warm, friendly atmosphere for the guest Team Member is extremely well-spoken/eloquent, avoids slang and phrase-fragments Team Member conveys enthusiasm The guest's name is used effectively as a signal of recognition, but discreetly Team Member proactively approaches the guest whenever possible; guests on queue are acknowledged Team Member exhibits a genuine sense of interest and concern for guest's satisfaction Team Member proactively offers additional products and services Team Member exhibits an understanding of all product assortment in all retail stores to help facilitate the customers' decision-making process Team Member promotes the selling of merchandise and is able to up-sell merchandise. Team Member exhibits the ability to anticipate needs, not always requiring prompting by guest Team Member always uses proper telephone etiquette Team Member does not decline any request without offering appropriate alternatives Team Member is well informed about entire hotel, Caesars Rewards program or obtains effective and prompt assistance Team Member assists guest in finding the product requested even if it means calling other stores Team Member complies with uniform standards; uniforms are neatly pressed, clean and in good condition and name tag is worn at all times Team Member is extremely well groomed Team Member will refrain from casual posture (examples: leaning on counters, hands in pockets and arms crossed) Team Member and supervisor will graciously accept tips if they are offered. Soliciting tips is not permitted at any time. On departure, Team Member specifically thanks the guest, ensures their satisfaction, and makes a further polite remark such as inviting back Store Operations Team Member is knowledgeable and proficient on all register operations Team Member is extremely well informed about requirements within their departments Receives, unpacks, folds, and hangs all daily deliveries of merchandise Team Member is knowledgeable about the products sold in the stores and alert management to customer needs and/or request Team Member complies with all cash management policies and procedures Team Member performs daily stock counts as needed Team Member ensures there is an even balance of sizing within the soft line’s assortment Team Member ensures that all ticketing, pricing, and labeling is clear and understandable to guest Team Member ensures store is free of all handwritten signage Team Member ensures sale items are appropriately grouped, signed and red-lined Team Member ensures that correct signage is placed on sale items or special purchases Team Member lists items needed for replenishment and stock the sales floor including supplies Maintains visual and merchandising standards in accordance with company guidelines Team Member authorized to sell and issue Gift Cards (see management for SOP) Team Member ensures store is free of visible trash containers, back stock, cartons, and carts Team Member ensures cash wrap area is free of clutter and has counter space to place guest purchases Team Member ensures all vendors comply with vendor log, signing in and notifying supervisor of visit Attends mandatory training and meeting sessions Team Member requests valid form of Identification for all required transactions Team Member observes all safety, health and fire codes and practices are followed accordingly Team Member does not participate in harassment of any guest, co-worker, vendor, or others Team Member does not use obscene, profane, or abusive language including malicious gossip and will refrain from lewd or obscene conduct. Assists with Team Member sales events, physical inventories, and other special events Communicates all daily activities with next shift Adheres to company guidelines on attendance and tardiness. Clock in and out as directed based on schedules. Team Member obtains/renews all government required licenses or certification, specifically a TAM (Alcohol Awareness), and Health Card where applicable Team Member will comply with all state Tobacco and Liquor requirements Team Member uses good guest service to deter theft. Team Member will alert Security Department if they witness a shoplifter At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen ﬁeld. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisﬁed employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

Requirements

High School Diploma required.
Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.

Nice To Haves

College degree preferred.
Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Ensure uniform standards are adhered to.
Maintain customer service levels in accordance with Family Style Service standards
Acknowledge and greet guests with a smile
Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
Be courteous and create a warm, friendly atmosphere for the guest
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guest in finding the product requested even if it means calling other stores
Communicate all daily activities to the next shift on duty
Partner with fellow Team Members to create a strong team
Communicate daily activities to the Supervisor on Duty
Adhere to company guidelines on attendance and tardiness.
Clock in and out as directed based on the schedule
Promote the selling of merchandise and be able to up sell merchandise
Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process
Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers
Be knowledgeable on register operations
Manage all payment transactions for customer purchases
Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended at any time
Receive, unpack, fold, and put away the daily deliveries of merchandise
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the planograms and notify supervisor of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
Ensure there is an even balance of sizing within the soft line assortment
Use good guest service to deter theft.
Alert the Security Department if you witness a shoplifter
Work with supervisors to display inventory according to planograms
Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back
Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Attend mandatory meetings and training sessions
Complete job assignments as directed by the Supervisor on Duty
Assist with Team Member sales events, physical inventories and special events as requested