Retail Cashier & Sales Floor Support - Smith Haven Plaza Rack

Nordstrom•Lake Grove, NY

1d•Onsite

About The Position

The ideal Nordstrom Rack team member enjoys working in a fast-paced, high-energy environment. You’ll make the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for. Multiple roles are available in Sales, Cashier, Stock and/or Fulfillment departments. Applicants can discuss their preferred role during the interview process. For Sales and Cashier roles, responsibilities include creating a smooth fitting room experience, motivating others to adopt initiatives like the Nordstrom Rewards program, organizing stockrooms, completing inventory processes, ensuring the sales floor remains presentable, assisting customers with transactions, demonstrating expertise in store technologies, and resolving customer situations. For Stock Support and Fulfillment roles, duties involve receiving, unloading, unpacking, and delivering newly arrived merchandise, fulfilling customer orders according to quality standards, preparing and shipping customer orders, utilizing inventory management systems for merchandise processing and research, maintaining clean and organized selling floors and stockrooms, and providing general store support such as setting up special events, organizing backrooms, performing markdowns, and relocating store fixtures.

Requirements

Clear, effective communication with strong interpersonal skills
Accountability, initiative and a high level of ownership
Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds (STOCK SUPPORT OR FULFILLMENT ROLE)
The ability to work a flexible schedule based on business needs

Responsibilities

Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Defuse customer situations and provide resolutions in a timely and effective manner
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
Fulfill customer orders in a timely manner following quality standards
Prepare and ship customer’s orders following quality, packing and shipping standards
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes
Assist in maintaining clean and organized selling floors and stockrooms
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures