Retail Café Lead
About The Position
Forefront Healthcare is seeking a professional and dedicated Retail Café Lead to join our team at the local hospital in Harlowton, MT! This vital role supports the success of our food service operations by ensuring high-quality service and exceptional customer satisfaction for patients, residents, guests, and staff. In this position, you will also be a key contributor to enhancing the hospital’s retail food service program—helping to improve menu offerings, elevate food presentation, and deliver an outstanding dining experience. If you have a passion for serving others, delivering excellent customer service, and leading a team, we invite you to apply. This is a meaningful opportunity to make a difference in a healthcare setting while growing your career with a company that values integrity, innovation, and hospitality.
Requirements
- Customer Service Oriented.
- Basic Food Preparation Knowledge.
- Sanitation and Safety Practices.
- Thoroughness.
- Time Management.
- Ability to read, write and speak English.
- Ability to read, understand diet orders, tray cards, and work assignments.
- This position will show a willingness to perform routine, repetitive tasks with frequent interruptions.
- Numerical ability is necessary for recipe preparation and proper measuring of cleaning agents and chemicals, as well as good motor coordination and manual dexterity are required for various work routines such as preparing food items, serving trays, handling soiled dishes, operating dietary equipment and cleaning work area.
- The Lead Culinary Services will be able and willing to work flexible hours, such as during an emergency situation and must be patient and tolerant toward staff, residents, and family members.
Nice To Haves
- Previous institutional dietary service experience is preferred.
Responsibilities
- Lead and support daily food service operations in a hospital setting
- Assist in training and mentoring other Culinary Services Aides
- Provide excellent customer service and maintain a welcoming dining atmosphere
- Collaborate closely with the Director of Culinary Services and Lead Cook
- Drive improvements in the retail dining program, focusing on quality, innovation, and presentation
- Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the Chef Manager/Culinary Director.
- Provide assistance to the cook in the preparation and service of meals.
- Follow cleaning schedules and perform cleaning duties as scheduled.
- Assist in arranging trays, loading food carts, and serving meals.
- Setting up the dining room and serving residents/patients.
- Wash and store dishes.
- Follow established reporting procedures for all supply and equipment needs.
- Assist in receiving and storing food and supplies.
- Attend in-service educational programs.
- Follow defined safety codes while performing all duties.
- Follow defined Infection Control procedures.
- Understand the facility's fire and disaster plans; follow established procedures during drills and actual emergencies.
- Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures applicable to job.
- Perform other department duties or special assignments as directed by the Chef Manager/Culinary Director or designee.
Benefits
- Medical, Dental, and Vision Insurance
- 401K with Company Match (PT & FT Employees)
- Company Provided Life Insurance
- 1 Week Paid Vacation & 1 Week Paid Sick Leave
- 6 Paid Holidays
- Employee Assistance Program (PT & FT Employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
