Retail Business Developer

R3 Roofing & Exteriors | R3 Heating & Air•Davenport, IA

13d•Onsite

About The Position

The Retail Business Developer plays a critical role in supporting R3’s retail growth by reconnecting with previous customers, nurturing warm networks, and generating qualified retail bids. This individual will focus heavily on daily outbound calls, relationship-building, and consistent follow-up with homeowners who already know and trust the R3 name. You’ll maintain an active communication pipeline, keep customers engaged, and help ensure our sales team always has strong retail appointments ready to go. This is a fast-paced role that directly supports revenue growth and long-term customer retention.

Requirements

Strong communicator with a positive, engaging phone presence.
Comfortable in a high call-volume, high-activity environment.
Highly organized, dependable, and motivated by measurable goals.
Friendly, confident, and able to build rapport quickly.
Tech-savvy with the ability to learn CRM systems.

Nice To Haves

Experience in phone sales, customer service, appointment setting, or business development preferred.

Responsibilities

Make outbound calls daily to previous customers, warm leads, and network contacts.
Re-engage past customers to schedule retail roofing and exterior project bids.
Maintain continuous touchpoints with customers to keep them connected to the R3 brand for future needs.
Identify potential retail replacement opportunities through effective conversation and discovery.
Educate homeowners on retail services, timelines, and next steps.
Generate high-quality appointments that convert into retail sales.
Document all communication, notes, and follow-ups accurately within the CRM.
Manage multiple customer touchpoints, callback lists, and lead pipelines efficiently.
Track and improve performance metrics in collaboration with leadership.
Provide a positive, professional first impression for homeowners reconnecting with R3.
Represent R3’s values and commitment to service in every interaction.
Support the sales team through clear communication and thorough appointment preparation.