Retail Business Analyst

La-Z-Boy • Monroe, MI

10d

About The Position

Responsible for identifying and documenting the business needs of various business units, to include understanding their structure, processes, and operations, and interpreting their rules, requirements, and workflows to help the business achieve their goals and resolve their business challenges via information technology solutions. The goal is to achieve a higher level of standardization, centralization, and simplification across key systems and business processes which significantly impact operations from end to end. This role acts as a liaison between the business and technology functions of the company.

Requirements

• Bachelor’s degree in Computer Science/IT or related field with 2 - 4 years of relevant experience. Ability to effectively work with both technical staff and business process owners
• Demonstrated leadership abilities and ability to work in a team atmosphere
• Demonstrated experience as a Project Manager
• Ability to manage multiple complex tasks simultaneously and independently
• Strong oral and written communication skills, and teamwork and interpersonal skills
• Microsoft Office Suite, Visio, SQL, business process modeling
• Travel Required: Up to 15%

Nice To Haves

• Certified Business Analyst Professional
• Experience MS SQL

Responsibilities

• Leads and conducts design, configuration, testing, training, deployment, and support of strategic projects utilizing the defined software development life cycle (SDLC). Identify and recommend areas of process improvements by analyzing industry and company best practices.
• Participates in the deployment of IT solutions to include requirements gathering, system configuration, data cleansing/conversion, training, and deployment.
• Assists with developing functional designs (FDD’s) to include logical data model, system interfaces, and security requirements, and reviews with and obtains stakeholder approvals.
• Performs System Testing and reports and tracks issues identified through resolution.
• Develops user acceptance test plans and test scenarios and manages the execution of UAT. Documents test results and monitors and reports testing results and status.
• Perform first and second level production support for various systems, including analysis and resolution of assigned ServiceNow incidents.
• Manages requirements and functional design through entire lifecycle - tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Leads and conducts definition, documentation, testing, training, implementation, and support of system requirements on assigned projects. Manages issues and reports status to assigned Project Manager.
• Liaison between departmental end-users and IT in the analysis, design, configuration, testing and maintenance of information systems to ensure optimal operational performance.
• Influences and contributes to process and organizational continuous improvements.

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• available 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees