Retail Banking Specialist
About The Position
This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first. The company, First Bank & Trust, is an independent community institution that employs almost 700 people, who are also part owners. The company invests in its people and communities, fostering a positive culture based on 9 core principles, with new employees attending a culture camp led by the CEO and Chairman.
Requirements
- high school diploma
- minimum of one year of related experience, or the equivalent
- demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness
- genuinely personable, empathetic to others, collaborative, and a solution driven problem solver
Nice To Haves
- a general understanding and aptitude for sales
Responsibilities
- Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
- Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
- Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items.
- Maintain a balanced cash drawer each day.
- Remain risk-aware, recognizing and swiftly reporting any suspicious transactions.
- Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
- Anticipate needs and advise clients on solutions that personally benefit them.
- Assist in the opening of new accounts and establishing new relationships.
- Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
- Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals.
- Be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.
- Monitor and maintain both the deposit and credit portfolios for quality and potential risk.
- If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
- Act in accordance with FBT policies and procedures as set forth in the employee handbook.
- Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.
Benefits
- Medical, Dental, and Vision insurance
- Health Savings Accounts
- 401(k)/ESOP
- Paid Time Off
- Flexible Work Arrangements
- Paid Parental Leave
- Student Loan Repayment Assistance
- generous health, dental, vision, and life insurance
- optional access to additional life, disability, and other forms of insurance
- 401(k) & ESOP Profit Sharing (with a match of up to 7% of your contributions)
- Wellness Program (The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges)
- Education Student loan repayment assistance program
- Tuition reimbursement
- robust internal training program that goes beyond onboarding
- job shadowing
- mentorship program
- Volunteer Service Hours (16 hours paid time to volunteer)
- In-house Childcare & Preschool (Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
