Retail Banking Application Delivery Manager

Wintrust Financial Corporation•Rosemont, IL

8d•$125,000 - $1,700•Hybrid

About The Position

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Promote from within culture Why join this team? This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business We hold ourselves accountable to high standards, share wins, operate ethically, and have fun Position Overview The Retail Banking Application Delivery Manager is the most senior application support position and serves as a key subject matter expert across the business domains they support. They are accountable for ensuring the day to day operations of the systems under their charge and for supporting and implementing change and configuration management, including testing and defect management relating to new product implementations, development releases, upgrades, patches, and other system maintenance as required. Application Specialists will work closely with Business resources and stakeholders, internal Technology teams, and various vendors and third-party consultants and implementers. They must understand their application’s interdependencies with other applications and infrastructure both internally and outside the corporate network. Ongoing knowledge of current and changing business and technological environments, trends and strategy is important to success. This position will also support/lead acquisition and conversion activities related to their business domains.

Requirements

10+ years working in a banking or financial services environment with special emphasis on applications implementation, testing, maintenance, configuration, and support required
Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions
Expert level experience in the following technologies or similar a plus: FIS core banking & financial products & services; branch banking applications; API and Microservices technologies; Salesforce; MuleSoft middleware
Excellent written and verbal communication skills
Bachelor’s degree in computer science or business preferred but not required

Responsibilities

Handling of day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
Level 3 support and troubleshooting of complex issues
Support/Lead acquisition and conversion activities including data mapping, completion of complex translation tables, reviewing conversion balancing and reconciliation reports, implementation of a new application, system functionality or integration
Supporting change management and product/project implementation
Provide leadership, mentoring and training and develop best practice process and procedures
Technical application(s) ownership including evaluating new releases/functionality and monitoring application roadmaps and support bulletins
Write and maintain system documentation, process maps, test scripts, use cases, user stories, root cause analysis, and high-level integration and data flows