Retail Banker

First Security Bank•Springdale, AR

1d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented individual to join their team as a Retail Banker. In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. The position also involves cross-training to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. This position requires on-site work and is intended for promotion to Retail Banking Specialist as skills are mastered.

Requirements

High School Diploma or GED completion by the end of your graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet.
Commitment to demonstrating Core 5 values with customers and coworkers.
Maintain reliable transportation.
Punctual attendance.
Ability to work on-site with occasional extended hours when necessary.
Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.
Ability to interact with customers/coworkers in a calm and patient manner.
Ability to maintain confidentiality and professionalism in all situations.
Ability to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers.
Ability to read and interpret documents and draft routine written communications.

Nice To Haves

1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience.

Responsibilities

Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and cashing checks while following all identification and retail policies and procedures.
Verify checks, identify counterfeit currency, and review all transactions for accuracy.
Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.
Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed.
Report any suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.
Inform management of any problems, concerns, or outages.
Assist with research and help resolve discrepancies.
Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
Maintain security through proper opening/closing and vault procedures.
Promote bank products, refer customers when necessary, and provide support to internal staff and management.
Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
Protect all customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
Attend various retail training classes and perform additional duties as assigned by management.
Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services upon successful training.
Build consumer and business customer profiles as needed (as Retail Banking Specialist).
Process debit card requests and handle debit card disputes (as Retail Banking Specialist).
Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints (as Retail Banking Specialist).
Opening/Closing Accounts (as Retail Banking Specialist).
Obtain training and become proficient in executing wire transfers (as Retail Banking Specialist).
Order checks and exchange foreign currency (as Retail Banking Specialist).
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service.
Establish positive and productive work relationships that provide honest feedback that generates trust.