Retail Automotive Office Assistant

Tom Boland Ford•Hannibal, MO

6d•Onsite

About The Position

The Retail Automotive Office Assistant is responsible for providing administrative and customer support within a retail automotive environment. This role requires attention to detail, organizational skills, and the ability to multitask efficiently in a fast-paced setting.

Requirements

High school diploma or equivalent.
Previous experience in an office or administrative role; automotive industry experience preferred.
Proficient in Microsoft Office Suite and general computer skills.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Previous experience in an office or administrative role; automotive industry experience preferred.

Responsibilities

Automotive Title Processing: Prepare, process, and complete automotive titles accurately. Ensure compliance with state and local regulations related to title transfers. Verify and maintain proper documentation for title processing.
Filing and Record Management: Organize and maintain electronic and physical files, including sales contracts, invoices, and title documents. Ensure records are up to date and accessible for team members.
Phone Management: Answer incoming calls promptly and professionally. Assist customers with inquiries or direct them to the appropriate department or staff member.
Cashiering Duties: Handle customer payments, including cash, credit card, check transactions and payment links Maintain accurate cash drawer records and perform end-of-day balancing.
General Administrative Support: Provide clerical assistance such as data entry, preparing reports, and responding to emails. Support variable and fixed teams with administrative tasks as needed.
Customer Service: Greet customers warmly and assist with their needs. Address customer concerns or escalate them to management when necessary.