Retail Auto Relationship Manager

Wells Fargo • Daytona Beach, FL

44d • Remote

About The Position

Wells Fargo is seeking a Retail Auto Relationship Manager to cultivate and maintain auto dealer relationships within the assigned market territory. Learn more about the career areas and lines of business at wellsfargojobs.com. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives. In this role, you will: Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships Establish and maintain dealer relationships Terminate non-performing dealers Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Requirements

• 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to travel and have residency in assigned territory

Nice To Haves

• Strong prospecting, sales, negotiation, and influence skills
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Ability to interact with all levels of an organization
• Ability to interact effectively and confidently with senior management
• Strong organizational, multi-tasking, and prioritizing skills
• Auto finance experience
• Previous experience with CRM tools such as Salesforce
• Dealer services or auto finance risk experience

Responsibilities

• Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
• Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
• Establish and maintain dealer relationships
• Terminate non-performing dealers
• Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
• Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees