Retail & Attractions Manager

Great Wolf Resorts, Inc.•Bloomington, MN

55d•$60,000 - $60,000

About The Position

At Great Wolf, the Retail Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail & attractions profitability.

Requirements

High school degree or equivalent
Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
Minimum of 1 year experience supervising/managing large retail department
Minimum of 3 years retail experience
Successful completion of criminal background check and drug screen

Nice To Haves

Four year college degree or equivalent experience in Retail Management
Previous retail experience in a resort/hotel environment
Demonstrated ability to effectively resolve conflict
Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
Projects a positive public relations image to team members and guests.
Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
Excellent management skills including conflict resolution, coaching, development and teamwork.

Responsibilities

Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
Develops and manages labor, COS, and expense budgets
Manages staff including employee-training programs, scheduling and employee relations
Oversees sales functions including POS system, cash handling, budgets and daily reporting
Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
Responsible for department payroll, tracking employee hours and making time-clock changes
Assists the Retail & Attractions Director in every day operations of all areas of the Retail Department, including gift shops, arcade, vending, and any other revenue producing venues
Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Orders and maintains supply levels
Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
Adherence to all standard operating procedures related to the role