Retail - Associate

SSA Group, LLC•Baltimore, MD

10d

About The Position

SSA Is looking for energetic and guest-oriented Retail Associates to join our team. We will be hosting a Job Fair on 2/16/2026 from 12pm-3pm at The Maryland Zoo Mansion House Porch. If you are interested, please show up dressed to impress and you will be interviewed on the spot. If you would like more information, please reach out to [email protected]. Retail Associate Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Retail Associate Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager Responsibilities Fulfill guest’s needs quickly and efficiently. Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary. Relay relevant comments received from customers directly to supervisor. Maintain a clean, safe and organized work environment. Uphold company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion. Clean tables, chairs, equipment as needed. Keep counter and floor in work or service area clean and free of debris. Maintain balanced cash drawer as assigned. Perform other related duties, tasks, and responsibilities as assigned from time to time. Merchandise product to maximize sales. Increase sales by promotional items or suggestive selling. Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Perform other tasks as deemed necessary. Job Requirements Strong interpersonal and communication skills. Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment. Demonstrated ability to understand and implement written and verbal instructions. Computer knowledge and skill level basic POS systems, and excel. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back Previous Experience None required. All education backgrounds eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Requirements

Strong interpersonal and communication skills.
Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
Demonstrated ability to understand and implement written and verbal instructions.
Computer knowledge and skill level basic POS systems, and excel.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Responsibilities

Fulfill guest’s needs quickly and efficiently.
Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
Relay relevant comments received from customers directly to supervisor.
Maintain a clean, safe and organized work environment.
Uphold company policies and procedures.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
Clean tables, chairs, equipment as needed.
Keep counter and floor in work or service area clean and free of debris.
Maintain balanced cash drawer as assigned.
Perform other related duties, tasks, and responsibilities as assigned from time to time.
Merchandise product to maximize sales.
Increase sales by promotional items or suggestive selling.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

Benefits

Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

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