Retail Associate, Senior

The Cannabist Company•Smyrna, DE

11d•$19

About The Position

Under general supervision, Senior Retail Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure he or she is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.

Requirements

Must be at least 21 years of age
4 years of direct customer service experience required.
Understanding of and experience with Windows Operating System, Microsoft Outlook.

Nice To Haves

Associates or bachelor’s degree preferred
Retail experience preferred
Experience as a key holder/lead preferred
Experience with Point-of-Sales systems

Responsibilities

Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in the system for future reference.
Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits.
Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
Respond to calls or emails from customers requesting product, training, and general information.
Management of patient records through the use of Biotrack
Maintenance and update of databases as needed.
Fulfillment of customer orders.
Responsible for the sales and promotion of all Columbia Care products.
Build and maintain a high level of integrity and trust for specific products.