Retail Associate - Gift Shop

Grand Sierra Resort and Casino•Reno, NV

53d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: Provide excellent guest service while performing cashiering duties. Organize and maintain appearance of assigned retail outlet. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Receive payment from guests in the form of cash, credit cards, room charges and comp slips; make change as needed, verify validity of charges, record charges and ensure vouchers are properly executed in order to properly balance all monetary transactions. Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank. Keep shop organized and neat in appearance i.e., dust, straighten, stack, etc. Check all incoming stock against invoices to make sure that the correct quantities are being received. Any other duties as assigned within the scope of this position. KNOWLEDGE/SKILLS/ABILITIES Exceptional oral and written communication skills. Interpersonal skills to productively deal with guests and team members at all levels of the company. Possess a strong attention to detail, time management, and organizational skills. Ability of simple reading, writing, math, and task completion skills is required. Must have the following skills: instructing, following instructions, and independent judgment. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Must be a minimum of 18 years of age. EDUCATION and/or EXPERIENCE Previous retail experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Requirements

Exceptional oral and written communication skills.
Interpersonal skills to productively deal with guests and team members at all levels of the company.
Possess a strong attention to detail, time management, and organizational skills.
Ability of simple reading, writing, math, and task completion skills is required.
Must have the following skills: instructing, following instructions, and independent judgment.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 18 years of age.
Must be able to maintain appropriate Alcohol Awareness card.

Nice To Haves

Previous retail experience is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Provide excellent guest service while performing cashiering duties.
Organize and maintain appearance of assigned retail outlet.
Listen and respond to guest inquiries using a positive, clear speaking voice.
Answer questions and offer assistance to provide guest satisfaction.
Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Receive payment from guests in the form of cash, credit cards, room charges and comp slips; make change as needed, verify validity of charges, record charges and ensure vouchers are properly executed in order to properly balance all monetary transactions.
Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance and secure bank.
Keep shop organized and neat in appearance i.e., dust, straighten, stack, etc.
Check all incoming stock against invoices to make sure that the correct quantities are being received.
Any other duties as assigned within the scope of this position.