Retail Associate - Customer Service

GOODWILL IND OF THE CHESAPEAKE INC•Baltimore, MD

1d•$16•Onsite

About The Position

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community.

Requirements

High school diploma or equivalent preferred
Customer service, retail, or material handling experience preferred
Ability to follow instructions and work with frequent interruptions
Strong communication and teamwork skills
Dependable, adaptable, and service-oriented
Some locations may require forklift operation (certification provided if needed within 30 days of hire)
Must be able to read clothing tags and labels in English
Lift up to 50 lbs (frequent lifting up to 25 lbs)
Stand, walk, bend, reach, and use hands throughout shift
Medium physical demand work environment
Full Time hours
Weekend availability (Saturday and Sunday) is required
Ability to work flexible shifts, including evenings and holidays
Reliable transportation required for each scheduled shift

Responsibilities

Greet and assist customers and donors in a professional, friendly manner
Help donors unload items, issue donation receipts, and maintain accurate records
Support merchandise production by sorting, pricing, and tagging goods
Stock and maintain organized sales floor and backroom areas
Operate a cash register and POS system accurately
Assist with daily opening, closing, and recovery tasks
Support fundraising initiatives and uphold Goodwill’s mission
Follow safety, cleanliness, and housekeeping standards