Retail Assistant

Village Clubs•Phoenix, AZ

12h•Onsite

About The Position

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Essential Functions You will be responsible for displaying & maintaining the retail floor in a clean, organized and efficient manner. Communicate member feedback to Retail Directory. Compile and maintain invoices and correspondence for Retail Director. Coordinate customer returns and exchanges. Verify orders, quantity and quality received and prepare for floor. Facilitate quarterly inventories which are mandatory. Shifts: 4 days per week – Mon, Tues, Thurs, Fri 8:30am – 3:45pm Job Summary To assist Retail Manager with retail and pro shop operations. Also, to exceed guest and guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Summary Of Essential Functions Attract and Retain members by consistently providing excellent customer service Presents a professional, positive image that reflects well on the organization. Be knowledgeable about all retail services and products Responsible for handling and recording cash and non-cash transactions, special orders and follow up on guest/member phone calls Provide exceptional customer/ guest service and act in a friendly/ helpful manner at all times. Maintain retail floor in a clean, organized and efficient manner ensuring retail is always staged for maximum buyer impact. Also, clean, dust shelves as well as merchandise as needed Display merchandise in a pleasing, well-organized manner Communicate customer feedback to Retail Director Assist in developing and maintaining consistent front desk retail procedures Compile and maintain invoices and correspondence for Retail Director Coordinate customer returns and exchanges Verify orders, quantity and quality of stock received and prepare merchandise for the floor Facilitate monthly inventory and order specific merchandise Assist and coordinate with special events and other additional duties as needed May be required to work evenings and weekends as needed Required to maintain a physical presence within the Village to perform assigned duties

Requirements

Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor
Ability to work independently and take initiative
Strong attention to detail
Strong organizational and multi-tasking skills
Strong verbal communication skills
Must be 18 years or older and have high diploma or GED
Must be proficient in Microsoft Office Suite and possess data entry skills
Must have schedule flexibility
May be required to work evenings and weekends as needed Required to maintain a physical presence within the Village to perform assigned duties
Must be available for last day of each month for inventory
Obtain CPR certification within 30 days of hire through Company training
Must be able to successfully pass background check

Nice To Haves

Prior Retail experience

Responsibilities

Displaying & maintaining the retail floor in a clean, organized and efficient manner
Communicate member feedback to Retail Directory
Compile and maintain invoices and correspondence for Retail Director
Coordinate customer returns and exchanges
Verify orders, quantity and quality received and prepare for floor
Facilitate quarterly inventories which are mandatory
Assist Retail Manager with retail and pro shop operations
Exceed guest and guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests
Attract and Retain members by consistently providing excellent customer service
Presents a professional, positive image that reflects well on the organization
Be knowledgeable about all retail services and products
Responsible for handling and recording cash and non-cash transactions, special orders and follow up on guest/member phone calls
Provide exceptional customer/ guest service and act in a friendly/ helpful manner at all times
Maintain retail floor in a clean, organized and efficient manner ensuring retail is always staged for maximum buyer impact. Also, clean, dust shelves as well as merchandise as needed
Display merchandise in a pleasing, well-organized manner
Assist in developing and maintaining consistent front desk retail procedures
Facilitate monthly inventory and order specific merchandise
Assist and coordinate with special events and other additional duties as needed
May be required to work evenings and weekends as needed
Required to maintain a physical presence within the Village to perform assigned duties