Retail Assistant Store Manager, Brickell Retail Assistant Store Manager, Brickell

Nestle Operational Services Worldwide SA•Miami, FL

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Are you ready to take your career to the next level? Join Nespresso as an Assistant Boutique Manager,at Brickell City Center where you will be the co-leader to the Boutique Manager. In this role, you will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by inspiring, caring, acting and innovating to bring our brand to life for our community. Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

Requirements

3+ years of professional experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of direct reports
High School Diploma or GED required; Bachelor’s degree preferred
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Availability to work open and closing shifts, weekends, and holidays

Responsibilities

Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer.
Inspire service excellence to create meaningful and memorable customer experiences daily.
Achieve winning sales and service performance through daily team coaching and effective communication.
Use chat-ins to curate the ideal customer journey in our boutique.
Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
Motivate team performance through feedback and recognition.
Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
Adapt to evolving priorities.
Ensure all operations, inventory, scheduling, and company processes are implemented.
Execute store visual guidelines to optimize sales and product presentation.
As Quality Coach, identify improvements to create efficiencies and keep the boutique running smoothly.
Welcome, advise, and guide customers to identify their perfect coffee match.
Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
Thrive by approaching opportunities and challenges with a drive to succeed.
Be curious and flexible to try new things.
Promote a safety-conscious culture for our employees and customers.

Benefits

Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.
A free Nespresso machine and coffee product allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
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