Retail Assistant - Pro Shop / Boutique
About The Position
The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. The ideal candidate will be: Organized and a problem solver Confident in initiating creative merchandising Enjoys being part of a team Is enthusiastic about building relationships with our members Strong background is sales and customer service To learn more about what the Village offers - visit the career page @ https://jobs.villageclubs.com and visit the culture and benefits page for more info! Must be able to work at least 3 times a week Job Summary To assist Retail Manager with retail and pro shop operations. Also, to exceed guest and guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests.
Requirements
- Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor.
- Ability to work independently and take initiative
- Strong attention to detail
- Strong organizational and multi-tasking skills
- Strong verbal communication skills
- Must be 18 years or older and have high diploma or GED
- Must be proficient in Microsoft Office Suite and possess data entry skills
- Must have schedule flexibility
- May be required to work evenings and weekends as needed Required to maintain a physical presence within the Village to perform assigned duties
- Must be available for last day of each month for inventory
- Obtain CPR certification within 30 days of hire through Company training
- Must be able to successfully pass background check
Nice To Haves
- Prior Retail experience
Responsibilities
- Attract and Retain members by consistently providing excellent customer service
- Presents a professional, positive image that reflects well on the organization.
- Be knowledgeable about all retail services and products
- Responsible for handling and recording cash and non-cash transactions, special orders and follow up on guest/member phone calls
- Provide exceptional customer/ guest service and act in a friendly/ helpful manner at all times.
- Maintain retail floor in a clean, organized and efficient manner ensuring retail is always staged for maximum buyer impact. Also, clean, dust shelves as well as merchandise as needed
- Display merchandise in a pleasing, well-organized manner
- Communicate customer feedback to Retail Director
- Assist in developing and maintaining consistent front desk retail procedures
- Compile and maintain invoices and correspondence for Retail Director
- Coordinate customer returns and exchanges
- Verify orders, quantity and quality of stock received and prepare merchandise for the floor
- Facilitate monthly inventory spot checks on specific merchandise as well as mandatory quarterly inventories
- Assist and coordinate with special events and other additional duties as needed
- May be required to work evenings and weekends as needed
- Required to maintain a physical presence within the Village to perform assigned duties
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
