Retail Assistant Manger

Gillman Home Center • New Castle, IN

1d • Onsite

About The Position

The Assistant Manager position is responsible for providing excellent customer service and treating our employees as our #1 priority. Essential Functions: Embody the GHC culture of treating our team members as our #1 priority. Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Maintain a positive presence in the store by providing excellent customer service. Hold team members accountable for providing exceptional customer service. Assist and support the Store Manager in all aspects of store operations. With guidance from Store Manager, help supervise, train and develop store and lumber yard team members on policies and procedures. Regularly walk the store and yard to find and address issues. Ensure a clean, well-stocked and merchandised store for customers. Manage inventory to keep optimal amount of stock on hand to maximize turns and profit, while maintaining adequate on hands. Assist in and manage the process of unloading freight and stocking shelves. Assist Store Manager and Office Manager with administrative tasks. These can include; order stock, record keeping, running and analyzing reports, payroll, scheduling, register balancing and deposits, etc. Support Store Manager in loss prevention efforts. Work with merchandiser and store management to maintain promotional and permanent displays. Maintain assigned department(s). Uphold safety standards and help administer safety training. Assume certain management responsibilities in absence of Store Manager. Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management. Follow all company policies and procedures. Other duties as assigned.

Requirements

• Excellent interpersonal and customer service skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate them when appropriate
• Proficient with computer skills
• Must be able to lift up to 40 lbs at times
• High School Diploma or GED
• 3 + years of Retail Experience (preferred in hardware/lumber industry)
• Must be available to work days, evenings and weekends

Nice To Haves

• Experience supervising employees a plus
• Management experience a plus

Responsibilities

• Provide excellent customer service
• Treat employees as #1 priority
• Embody the GHC culture of treating our team members as our #1 priority
• Greet and assist customers in a positive, approachable manner
• Answer questions and resolve customer concerns
• Maintain a positive presence in the store by providing excellent customer service
• Hold team members accountable for providing exceptional customer service
• Assist and support the Store Manager in all aspects of store operations
• Help supervise, train and develop store and lumber yard team members on policies and procedures
• Regularly walk the store and yard to find and address issues
• Ensure a clean, well-stocked and merchandised store for customers
• Manage inventory to keep optimal amount of stock on hand to maximize turns and profit, while maintaining adequate on hands
• Assist in and manage the process of unloading freight and stocking shelves
• Assist Store Manager and Office Manager with administrative tasks such as order stock, record keeping, running and analyzing reports, payroll, scheduling, register balancing and deposits, etc
• Support Store Manager in loss prevention efforts
• Work with merchandiser and store management to maintain promotional and permanent displays
• Maintain assigned department(s)
• Uphold safety standards and help administer safety training
• Assume certain management responsibilities in absence of Store Manager
• Ensure a safe working environment
• Maintain situational awareness
• Identify and report any safety issues or concerns to management
• Follow all company policies and procedures
• Other duties as assigned

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED