Retail Assistant Manager - Yellowstone National Park

Xanterra Parks & Resorts•Yellowstone National Park, WY

44d•Onsite

About The Position

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park! Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories! Job Summary: As an Assistant Retail Manager, you will oversee retail operations, ensure excellent guest service, and maintain a clean and organized sales floor. Key responsibilities include training staff on sales techniques, managing inventory and displays, and assisting with scheduling and personnel development. Additionally, you will handle administrative tasks such as maintaining records, processing deliveries, and ensuring compliance with company policies and environmental standards The Details:Position Type: SeasonalSeason Dates: Mid April 2026 to Mid October 2026 Pay: $1,500 to $1,520/bi-weekly (amount of pay depends on the location) Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Knowledge of MI9 point of sales system and ability to troubleshoot common problems
Able to perform all duties of a Sales Associate. Be accurate with cash handling, daily reporting procedures and inventory control
Able to coach employees to maintain high and consistent standards in the gift shop
Understanding of a retail operation in a high traffic seasonal environment
Must be able to foster cooperation among a diverse workforce. Work well with all staff members
Should have a basic knowledge and understanding of souvenirs, gifts, jewelry and other products sold within Yellowstone National Park
Able to work with a minimum of supervision. Maintain excellent attendance and punctuality
Demonstrate excellent sales approach and skills
Demonstrate awareness of general gift shop security and theft prevention
Able to stand/walk for a minimum eight-hour shift
Frequently lift and carry cartons weighing up to 50 lbs
Carry boxes/product up and down stairs at most locations several times a day
Must be able to bend down or kneel to stock product frequently during a shift
Able to work at high elevations (6,000 to 8,000 feet above sea level)

Responsibilities

Oversee retail operations in cooperation with the Gift Shop Manager at assigned locations
Provide excellent guest service by adhering to Xanterra's hospitality standards
Ensure adherence to cash handling policies and train staff on effective sales techniques, including suggestive selling
Maintain a clean and organized sales floor, including cleaning tasks and ensuring displays are stocked and neat
Provide accurate information to guests and discuss concerns with appropriate management or support staff
Assist in maintaining accurate shop records, including reports, transfers, payroll, and inventory control
Assist the Gift Shop Manager with scheduling, supervising, and developing gift shop personnel
Comply with Xanterra's policies, including environmental management systems, and ensure a safe work environment

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!