SVS Vision- Retail Assistant Manager - Saginaw. MI

SVS Vision, Inc.•Kochville Township, MI

About The Position

Assist the Retail Office Manager in the day-to-day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals and delivering financial performance. Under direction of the Retail Office Manager, assist with hiring, training, coaching and performance management of store team. Lead team in Retail Office Manager’s absence.

Requirements

ABO/SVS Certification required within 12 months of hire/promotion
High School Graduate or equivalent
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to set impactful goals and motivate team to deliver results
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Optician experience desired
Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)

Responsibilities

Assist with hiring, developing, training and managing associate performance
Assist with store scheduling
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
Provide and continuously model excellent customer service in all customers interactions
Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Partner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings