Retail Asset Protection Manager

Wayfair LLC•Columbus, OH

49d

About The Position

At Wayfair, protecting our people, property, and reputation is at the heart of delivering amazing customer experiences. As our Asset Protection Manager, you'll lead the charge in building and sustaining a culture of safety, trust, and accountability across the store. Reporting to the Regional Asset Protection Manager, you'll oversee a talented team of ASMs, Specialists, and Guest Experience Hosts to ensure a secure, welcoming, and compliant environment that allows every customer and associate to thrive. This is more than risk management, it's about inspiring confidence, fostering collaboration, and ensuring that safety is woven into every part of the retail experience. You'll partner across functions like Sales, Logistics, Visual, and Talent to minimize shrink, respond to incidents, and champion proactive programs that keep our business resilient. If you're a hands-on, people-first leader with expertise in retail safety and security, with a passion for coaching teams, this is your opportunity to make a lasting impact.

Requirements

Retail Experience: 5+ years of asset protection experience in a retail environment, and 2+ at a supervisory level.
Proven Leadership: 4-6 years of retail asset protection, security, or loss prevention experience, with at least 2+ years leading teams.
AP & Safety Expertise: Strong knowledge of brick and mortar asset protection strategies, investigations, and compliance best practices (retail environment preferred).
Problem-Solving Grit: Ability to balance short-term incident response with long-term prevention strategies in a fast-moving retail setting.
Analytical Mindset: Skilled in leveraging data and reporting systems to spot risks, measure performance, and recommend improvements.
Clear Communicator: Able to coach, train, and influence across all levels with professionalism and impact.
Collaborative Spirit: Energized by working cross-functionally and synthesizing diverse perspectives into cohesive safety solutions.
High Integrity: Trusted reputation for confidentiality, sound judgment, and professionalism.
Schedule Flexibility: Willingness to work a retail schedule including evenings, weekends, holidays, and peak periods.
Degree & Certifications: Wicklander-Zulawski certification is required within 90 days of hire.

Nice To Haves

Bachelor's degree, LPC, CFI, or other relevant certifications such as First Aid, CPR, AED, OSHA, PIV are preferred, but not required.

Responsibilities

Own the AP Strategy: Lead all asset protection and safety initiatives in your store, aligning with regional goals to minimize risk and maximize trust.
Lead & Develop Your Team: You'll oversee, manage, and inspire a talented and diverse team of asset protection personnel, creating clear pathways for growth and accountability.
Drive Shrink Reduction: Monitor data, investigate losses, and implement action plans that reduce shrink and improve operational integrity.
Oversee Incident Response: Lead investigations and response efforts for theft, fraud, safety issues, or emergencies while ensuring thorough documentation and discretion.
Train & Coach Teams: Deliver impactful training on safety, situational awareness, and emergency procedures. Ensure every team member understands their role in a secure environment.
Build Cross-Functional Partnerships: Collaborate with Sales, Visual, Logistics, Facilities, Corporate, and other cross-functional teams to integrate AP practices into daily operations.
Use Data to Inform Action: Leverage reporting tools, audits, and technology like CCTV to identify trends and develop proactive solutions.
Champion a Culture of Safety: Model professionalism, reinforce compliance, and celebrate wins to keep AP top-of-mind without compromising customer experience.
Communicate with Impact: Share updates with leadership and the regional AP team on performance trends, risks, and recommendations.
Stay Hands-On: Be visible, engaged, and approachable on the floor, ready to act quickly and decisively when issues arise.

Benefits

Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.
401(k) with Company Match: We'll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.
Wayfair Employee Discount: Save big on the pieces you love-plus get 10% off at our in-store restaurant.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

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