RETAIL ADMINISTRATION MANAGER

Stock Yards Bank & Trust•Louisville, KY

58d

About The Position

As a Retail Administration Manager , your day will be filled with opportunities to provide and oversee administrative, creative, technical, and generalized support for the Retail Division Management team. Duties include clerical reporting preparation/interpretation and float pool management while projecting a professional company image through in person and phone interactions.

Requirements

High school diploma or equivalent
5 Years of administrative experience or 5 Years of Retail banking experience required; 5 or more years of management experience preferred
Proficient in Microsoft Office Suite
Strong interpersonal skills with a focus on customer service
Ability to handle multiple projects at one time through completion
Strong organizational skills
Strong grammar, spelling and business writing skills
Professional in appearance and demeanor
Supervise the Float Pool, Retail Admin Coordinator

Nice To Haves

College degree preferred
Advanced Excel skills is a plus

Responsibilities

Oversee Management of Float Pool in Louisville MSA including: Interviewing, hiring, training, and retaining float team members (including Management Associates/Floating Office Managers and Summer/Seasonal Interns) in Louisville MSA
Scheduling float staff for Louisville MSA, based on business and customer needs
Reviewing and approving time cards and requested time off
Providing coaching, counseling, career pathing, and performance reviews
Hire/Train/Manage Retail Administrative Coordinator, delegating tasks as needed
Oversee incentive and production tracking for all retail branches
Manage creation, development, and implementation of special projects inside of Retail, in collaboration with Retail Administration
Assist retail employees with new employee onboarding and supplemental training, facilitating meetings and training sessions as needed and in collaboration with Retail Administration
Create, develop, implement, and maintain various branch reports, forms, and resources, in collaboration with Retail Administration
Develop and coordinate customer and employee events, working with Marketing and other departments, team members, or offices, in collaboration with Retail Administration
Oversee creation, implementation, tracking, and communication of branch contests
Oversee scheduling and coordinate meetings and appointments for the Retail Administration team including providing agendas and communication
Oversee administrative tasks including but not limited to the following; reconcile GL entries, keep branch information and phone trees current, maintain business continuity plan, place orders, etc.
Provide creative, technical, and generalized support to the Retail division, as needed and in collaboration with Retail Administration
Other duties as assigned by management team