Restoration Supervisor

Servpro•Loretto, PA

About The Position

The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Requirements

High school diploma/GED
Minimum 1 year of experience in cleaning, restoration, or construction.
Effective written and oral communication skills

Nice To Haves

IICRC certifications preferred
Experience in a supervisor role preferred

Responsibilities

Facilitate a positive customer experience and ensure customer satisfaction of services.
Communicate clear expectations to Restoration Technicians and supervise their activities.
Coordinate and perform restoration processes as scheduled and ensure quality control.
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Document a detailed and accurate job file to support the services provided.
Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
Coach and train Restoration technicians.
Communicate with Restoration manager and office staff on project progress and issues.
Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
Oversee facility and grounds maintenance, as assigned.
Continue development of Restoration expertise in services, cleaning products, and equipment.
Other tasks/duties as required by employer.