Restoration Supervisor/Crew Chief

Servpro•Jacksonville, FL

8d•$48,000 - $60,000

About The Position

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Requirements

High school diploma/GED
Valid driver’s license
At least 5 years of experience in cleaning, restoration, or construction
IICRC certification
Xactimate Experience
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Responsibilities

Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
Manage the customer and client experience and overall project satisfaction.
Communicate clear expectations to restoration technicians and supervise their activities
Thoroughly document restoration projects to support the services provided
Manage labor, equipment, and supply usage on assigned projects
Communicate progress, problems, and important updates with internal team members.
Verify all safety protocols are established and followed for workplace safety
Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
Coach and train restoration technicians