Restoration Project Manager

Rapid Response Team•Jacksonville, FL

16h

About The Position

The purpose of the Restoration Project Manages is to oversee the daily activities of the emergency services department within the branch. This individual will play an essential role in the daily monitoring, documenting, and billing of all emergency services on residential and commercial losses. The main function of this position will be providing quality control, execution and documentation of all mitigation and remediation jobs from beginning to completion. This individual will report directly to the Restoration Operations Manager.

Requirements

Strong customer service and communication skills
General understanding of the insurance claim process
Ability to multitask and deliver results under pressure.
Create and implement drying plans.
Calculate GPP and properly document drying conditions.
Ability to operate thermal imaging equipment and hygrometers.
Ability to follow IEP mold remediation protocols, create estimate and engineered controls for abatement.
Strong computer skills, including ability to use tablets, excel and job management software.
Ability to compile reports, document projects and employee performance.
High School diploma
4+ years’ experience in the water, fire & mold restoration industry
ANSI/IICRC certifications WRT & AMRT (required), FSRT, ASD and TCST (preferred)
Experience managing assignments for Third Party Administrators (TPAs) examples: Alacrity, Wilbur, HOMEE and Contractor Connection.
Extensive experience using Xactimate, Symbility and Time and Material Software (T&M)
Experience with managing large losses and commercial jobs.
Extensive field, construction, and customer service experience
Strong knowledge of OSHA and PPE guidelines

Responsibilities

Effectively supervise and motivate a team of mitigation technicians.
Respond to emergency services (tarp, board-up, biohazard, trauma, fire, and water mitigation) during and after normal business hours.
Provide quality control on all emergency service and mitigation jobs by instituting best practices and following ANSI/IICRC guidelines.
Provide instruction and technical expertise to water technicians.
Create, manage and enforce the on-call schedule for all mitigation technicians.
Contact new emergencies and assignments to gather pertinent data from customers.
Schedule new losses and monitoring assignments for all mitigation technicians
Track daily progress of jobs and mitigation data.
Review all paperwork, drying logs, mold reports and sketches for accuracy.
Communicate with estimators and insurance adjusters.
Create estimates in Xactimate, Symbility and Time and Material Software (T&M)
Organize job files and store data on the appropriate drives.
Manage vehicles, equipment and material inventories.
Required to travel for CAT and large loss situations.
Any other duties or special projects as assigned by management.