Restoration Project Manager

1-Tom-Plumber rolling deep•Farmingdale, NY

6d•$68,000 - $75,000

About The Position

The Project Manager plays a critical role in driving exceptional client experiences while ensuring restoration projects are executed efficiently, profitably, and in alignment with company values. This role requires a strong sales acumen, thorough technical knowledge, as well as excellent leadership and communication skills. It owns (all stages of the project from inception through sourcing and managing projects from initial lead conversion through final invoicing. Our ideal Project Manager embodies accountability, collaboration, and a solutions-driven mindset! This individual is Client-focused, incredibly responsive, and consistently delivers a 5-star Client experience. We are a property damage mitigation service industry disruptor! We provide 24/7/365 restorative solutions to property damaged by water, fire, mold, asbestos and other hazardous materials. Armed with a start-up mentality, our business is primed and ready for immense growth. For more than 6 years, our independently owned & operated Long Island, NY organization has grown to provide valuable and varied services to local home owners, businesses, and property managers. We are an organization focused on metrics as well as results. It is no surprise why we are a four-time winner of “Best Restoration Specialist” on Long Island, NY!

Requirements

Incredible selling ability reflected in a strong closing ratio
3+ years of experience in project management, preferably within the restoration, construction, or related industries.
Strong knowledge of restoration processes, insurance claims handling, and industry standards.
Exceptional organizational and documentation skills with keen attention to detail.
Proven ability to manage multiple projects with urgency while dealing with tight deadlines.
Excellent communication and relationship-building skills with clients, stakeholders, team members, and partners.
Demonstrated leadership ability with experience in coaching and mentoring teams.
Availability to respond to urgent situations outside of standard business hours (on-call rotation required).
Must have a valid drivers license and reliable transportation 24/7

Responsibilities

Conversion of Job Leads into Memorable 5-Star Experiences!
Responding promptly to urgent property damage calls, ensuring 24/7 availability for clients.
Providing solutions based on Client needs and long term goals
Building and nurturing trusted client relationships, clearly communicating the value of services and demonstrating who UWRG is and what we do.
Ensuring client satisfaction throughout the project lifecycle, striving to create positive, lasting impressions that translate into 5-star reviews.
Extreme Ownership for Crushing Revenue Goals!
Maintaining detailed, real-time documentation of project scope, progress, and client interactions.
Maximizing opportunities for additional phases of work (contents, asbestos abatement, rebuilds, etc.), that adds value to the Clients’ experience.
Managing Client expectations and ensuring projects are delivered on target.
Preparing, justifying, and defending invoices with insurance carriers while advocating for Clients and stakeholders.
Building a Culture of Effective & Positive Collaboration!
Providing guidance and expertise to fellow Project Managers when needed, fostering a collaborative and supportive work environment.
Promoting collaboration, accountability, and continuous learning across all levels of the organization.