Restoration Project Manager

SERVPRO of Dunedin/Palm Harbor South•Safety Harbor, FL

69d

About The Position

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Requirements

MUST have Restoration Industry knowledge in WATER/FIRE/MOLD/CONTENTS.
Xactimate knowledge a MUST
Valid driver’s license
At least 3 years of Insurance Restoration industry experience
At least 1 year of management and/or supervisory experience
Ability to travel locally and out of state when necessary
High school diploma/GED; Associate degree or Bachelor’s degree preferred

Nice To Haves

IICRC certification a preferred

Responsibilities

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets
Resolve problems quickly as they arise
Perform production work as needed
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates