Restoration Operations Manager
About The Position
The Restoration Operations Manager is a senior operational leader responsible for driving performance, consistency, and accountability across the Restoration Division. This role partners closely with the General Manager, Office Manager, Restoration Managers, senior leadership, and ownership to ensure operational excellence, customer satisfaction, and sustainable growth. This role is about leading the operation—not running every job personally. Success comes from setting expectations, building strong leaders, and improving systems, not long-term firefighting. Our Core Values (How You’ll Show Up Every Day) Built on Trust You create clarity, consistency, and accountability across the restoration operation—earning trust from leadership, managers, and field teams. A Place to Call Home You help build a stable, respectful production culture where expectations are clear, leaders are supported, and teams are developed—not burned out. Onward & Upward You analyze performance, identify gaps, and implement operational improvements that move the division forward. Stewardship You protect the business by managing resources responsibly—labor, equipment, vehicles, and processes—while maintaining quality and compliance. Master Where You Are You bring deep restoration expertise and continue sharpening your leadership, operational, and industry knowledge.
Requirements
- High school diploma or GED (college degree strongly preferred)
- IICRC WRT and ASD certifications (required)
- 6+ years of hands-on restoration experience
- Minimum 3 years of management or leadership experience
- Proven experience using Xactimate in a restoration environment
- Strong operational, leadership, and communication skills
- Demonstrated ability to lead restoration teams and drive operational performance
Nice To Haves
- Additional IICRC certifications
- Experience leading multi-team or multi-site operations
- Ability to analyze performance metrics and implement operational improvements
Responsibilities
- Oversee daily operations of the Restoration Division, ensuring consistency and accountability
- Lead and facilitate daily Work-in-Progress (WIP) meetings to coordinate resources and priorities
- Maintain focus on critical restoration outcomes and key performance measures (KPMs)
- Review operational results, identify root causes, and implement improvement strategies
- Coordinate and support large loss and storm work as needed
- Represent the Restoration Division as a member of the leadership team, operating within the EOS® (Entrepreneurial Operating System) framework
- Directly lead and develop Restoration Managers
- Provide coaching, feedback, and performance management to strengthen leadership capability
- Support recruiting, interviewing, and hiring recommendations in partnership with leadership
- Facilitate and conduct training and professional development planning for restoration leadership
- Conduct annual performance reviews for Restoration Managers
- Develop, implement, and maintain KPM-driven quality standards that benchmark team performance against standards of excellence to guarantee exceptional customer and client outcomes
- Oversee restoration compliance with legal, regulatory, and industry requirements
- Stay informed on federal, state, and local regulations impacting restoration operations
- Support safety, risk management, and best practices across jobsites
- Develop and oversee protocols to maintain facilities, vehicles, equipment, and consumables
- Ensure operational resources are ready, compliant, and efficiently utilized
- Review and discuss operational outcomes and key performance metrics with the General Manager and senior leadership
- Improve efficiency of systems, processes, and workflows across the division
- Identify labor or production inefficiencies and implement corrective strategies
- Continue developing leadership and restoration expertise
- Support other operational initiatives as needed
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Training & development
- Medical, Dental, and Vision Insurance
- Cell phone stipend
- ESA support (Emotional Support Assistance)
- Paid Time Off (PTO)
- Paid holidays
- Ongoing professional development and leadership training
- Advanced restoration education and certifications
- Direct partnership with senior leadership and ownership
- Opportunity to shape and scale an established and growing restoration operation while being part of the top brand in the industry
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
