Restoration Manager

Michael and Son Restoration • Castle Hayne, NC

5d

About The Position

We're opening a new restoration branch in Wilmington and are looking for a hands-on, experienced leader to help build it from the ground up. This is a unique opportunity for someone with real restoration experience who enjoys leading people, solving problems, and running a branch they can be proud of. As the Restoration Branch Manager, you'll be responsible for both the day-to-day operations and the long-term success of the branch. You'll hire and develop your team, ensure projects run smoothly, support growth, and make sure customers and insurance partners have a great experience from start to finish. You won't be doing it alone-our leadership team will support you-but this role comes with real ownership and accountability . What You'll Do Hire, train, and lead a team of restoration technicians and sales staff Set clear expectations, coach performance, and hold your team accountable Oversee daily operations to ensure jobs are completed safely, correctly, and on time Ensure all field documentation is accurate and submitted on schedule Manage equipment, materials, and inventory so your team has what it needs Handle customer questions or concerns professionally and maintain high satisfaction Build and maintain strong relationships with insurance adjusters and partners Support estimating and sales efforts to drive consistent revenue growth Track key metrics, manage branch budgets, and control expenses Continuously look for ways to improve efficiency, quality, safety, and overall results What We're Looking For Must-Have: 5+ years of hands-on restoration experience Experience leading or mentoring technicians or sales staff Knowledge of Xactimate and restoration estimating Understanding of insurance processes and adjuster relationships Familiarity with IICRC standards and restoration best practices Strong leadership, communication, and customer service skills Comfortable managing budgets and keeping operations financially healthy Organized, detail-oriented, and process-driven Nice-to-Have: Previous branch or department management experience Sales or business development background Experience improving workflows, safety practices, or operational processes Knowledge of the Wilmington, NC restoration market Why You'll Love This Role Build and lead a new branch: Shape how the branch operates and leave your mark Ownership and visibility: Your work will be recognized across the company Competitive pay and bonuses: Base salary plus bonus potential tied to performance Benefits and PTO: Comprehensive package to support your life and well-being Growth opportunities: High-performing leaders can grow with the business Supportive environment: Guidance and mentorship available as you step into this leadership role What Success Looks Like in This Role This is not a purely individual contributor role, and it's not a "set it and forget it" position. You'll be actively involved, visible, and hands-on as the branch grows-but with support from an experienced leadership team. If you enjoy leading people, solving problems, and seeing the direct impact of your work, this is a role where you can thrive. Ready to Take the Lead? If you have real restoration experience and are ready to lead a new branch, we'd love to hear from you. Apply today and let's talk about how you can help grow our Wilmington restoration branch. #MSWM25

Requirements

• 5+ years of hands-on restoration experience
• Experience leading or mentoring technicians or sales staff
• Knowledge of Xactimate and restoration estimating
• Understanding of insurance processes and adjuster relationships
• Familiarity with IICRC standards and restoration best practices
• Strong leadership, communication, and customer service skills
• Comfortable managing budgets and keeping operations financially healthy
• Organized, detail-oriented, and process-driven

Nice To Haves

• Previous branch or department management experience
• Sales or business development background
• Experience improving workflows, safety practices, or operational processes
• Knowledge of the Wilmington, NC restoration market

Responsibilities

• Hire, train, and lead a team of restoration technicians and sales staff
• Set clear expectations, coach performance, and hold your team accountable
• Oversee daily operations to ensure jobs are completed safely, correctly, and on time
• Ensure all field documentation is accurate and submitted on schedule
• Manage equipment, materials, and inventory so your team has what it needs
• Handle customer questions or concerns professionally and maintain high satisfaction
• Build and maintain strong relationships with insurance adjusters and partners
• Support estimating and sales efforts to drive consistent revenue growth
• Track key metrics, manage branch budgets, and control expenses
• Continuously look for ways to improve efficiency, quality, safety, and overall results

Benefits

• Competitive pay and bonuses: Base salary plus bonus potential tied to performance
• Benefits and PTO: Comprehensive package to support your life and well-being
• Growth opportunities: High-performing leaders can grow with the business
• Supportive environment: Guidance and mentorship available as you step into this leadership role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed