Restoration Manager

Servpro•McKees Rocks, PA

11h•$70,000 - $80,000

About The Position

SERVPRO Team Dobson is looking for a Restoration Manager to lead our restoration projects and crews in McKees Rocks, PA. This is a hands-on, front-line leadership role responsible for delivering exceptional service, coordinating operations, and driving team success. If you’re a strong communicator, a natural leader, and someone who thrives in a fast-paced, service-oriented environment, we want to meet you!

Requirements

Valid driver’s license
High school diploma/GED required; Associate or Bachelor’s degree preferred
Minimum 1 year of management or supervisory experience
Minimum 3 years of experience in the restoration or related industry
IICRC certifications preferred
Experience with Xactimate strongly preferred
Ability to lift at least 50 lbs. regularly (and up to 100 lbs. with assistance)
Comfortable climbing ladders, working at ceiling heights, and navigating tight spaces (attics, crawl spaces)
Ability to repetitively push, pull, lift, and carry materials
Ability to work safely around cleaning agents and job site hazards
Must successfully complete a background check

Nice To Haves

IICRC certifications preferred
Experience with Xactimate strongly preferred

Responsibilities

Develop accurate scopes of work and prepare estimates using computer tools and SERVPRO proprietary software
Secure customer and/or client approval of project scope and estimates
Schedule, coordinate, and supervise crews, subcontractors, and resources for active jobs
Review job site documentation to support services, compliance, and proper billing
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses, equipment, vehicles, and material assets
Oversee the customer experience, ensuring high satisfaction and strong online reviews
Provide rapid response to incoming leads and potential customers
Assist with recruiting and training restoration team members