Operations Manager - Restoration

Haggerty•Stockton, CA

15h

About The Position

The Operations Manager is responsible for executing Haggerty Construction Inc.’s (HCI) vision and strategic direction. This leadership role drives departmental performance by overseeing day-to-day operations, managing financial targets, optimizing systems and processes, and fostering a high-performance team culture. Reporting directly to the Vice President of Operations, the Operations Manager plays a critical role in aligning restoration activities with corporate goals, supporting growth, innovation, and client satisfaction.

Requirements

Strong understanding of financial reporting and budgeting principles
Proficient in Microsoft Office Suite, Adobe PDFs, and project management tools
Proven success in leading and developing teams with a focus on results on culture
Experience with Restoration Manager, XactAnalysis, or similar restoration industry platforms

Nice To Haves

Bachelor’s Degree (BA/BS) in Business, Construction Management, or related field
Minimum of 8 years of operational leadership experience, preferably in construction or restoration

Responsibilities

Implement HCI’s strategic vision through effective leadership, communication, and execution.
Oversee all operational functions, including budgeting, forecasting, and resource management to ensure financial and procedural alignment.
Develop and lead a high-performing team through coaching, training, and a strong emphasis on culture and accountability.
Drive continuous improvement through measurable results, data analysis, and process optimization across all restoration projects.
Develop and manage department budgets, presenting updates to the Executive Team.
Deliver daily, weekly, and monthly financial reports and forecast updates.
Reconcile and explain variances through Bridging the Gap reporting (actual vs. budget).
Manage internal controls for all departmental assets (equipment, vehicles, tools).
Collaborate with leadership to refine and implement strategic plans.
Optimize operational workflows, systems, and technology for efficiency and scalability.
Establish and maintain business models that support long-term departmental goals.
Monitor key metrics and evaluate results to drive performance improvement.
Lead the development and oversight of employee onboarding, performance tracking, and training programs.
Foster a culture of accountability, growth, and inclusion.
Oversee internal surveys, client feedback loops, and project debriefs to strengthen team performance and client satisfaction.
Define job roles, develop personal growth plans, and maintain a structure that supports organizational health.
Direct all administrative tasks related to direct reports, including reviews and performance tracking.
Support cross-departmental collaboration and ensure alignment with broader company goals.
Guide marketing efforts specific to the department to support internal and external engagement.
Other duties as assigned.