Restoration Crew Cheif
About The Position
Join a high-performing restoration team serving some of NYC’s most demanding commercial and residential properties. As a Restoration Crew Chief, you will lead emergency response operations for water, fire, and mold damage restoration projects across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. As the front-line representative of the SERVPRO® brand, the Restoration Crew Chief embodies the company’s Here to Help® commitment by coordinating, monitoring, and performing project work to successfully meet service needs and deliver a consistently positive customer experience.
Requirements
- Valid driver’s license
- High school diploma/GED (preferred)
- 1-2 years of restoration industry experience (water/fire damage)
- Basic computer/smartphone proficiency
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
Nice To Haves
- ICRC Water Restoration Technician (WRT) certification
- IICRC Applied Structural Drying (ASD) certification
- Experience with restoration equipment and hand/power tools
- Knowledge of NYC building requirements
Responsibilities
- Lead and supervise restoration technicians on residential and commercial job site
- Respond to emergency calls and assess property damage
- Perform and oversee water, fire, and mold restoration services
- Manage daily job-site operations to ensure quality, safety, and timely completion
- Deliver excellent customer service and maintain high customer satisfaction
- Communicate expectations clearly and coordinate with project managers and office staff
- Maintain equipment, vehicles, and job sites in accordance with SERVPRO standards
- Complete accurate job documentation and ensure compliance with IICRC and safety protocols
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
