Restaurant Systems Data Manager

SSP America•Ashburn, VA

10d•$75,000 - $85,000•Onsite

About The Position

SSP America is hiring a Manager, Restaurant Systems Data to join our Support Center team in Ashburn, VA. This is a highly visible, hands-on leadership role responsible for managing a team that supports restaurant technology across POS, kiosks, and digital ordering platforms. This position is fully onsite, five days per week and is ideal for someone who enjoys leading people, bringing structure to complex workflows, and partnering cross-functionally to keep operations running smoothly.

Requirements

Minimum of 2 years of experience in restaurant systems, POS programming, configuration, or data-related roles.
Strong organizational, analytical, and problem-solving skills with high attention to detail.
Comfortable working in a fast-paced environment with competing priorities.
Advanced proficiency with Microsoft Office (especially Excel).
Must be eligible to work in the U.S. without sponsorship
Background check and airport security requirements apply

Nice To Haves

3+ years of experience preferred, particularly in environments supporting Oracle Micros 3700 and/or Simphony POS.
Prior experience leading, coaching, or mentoring others is strongly preferred.
Bachelor’s degree preferred.

Responsibilities

Lead, coach, and support a team responsible for programming and configuration of restaurant systems, including POS, kiosks, and digital ordering solutions.
Monitor ticket queues, assign work, track progress, and ensure timely and accurate completion of requests.
Review and approve complex or high-risk changes while enforcing SOPs and quality standards.
Partner closely with Marketing, Culinary, Commercial, Operations, and IT teams to clarify scope, timelines, and data requirements.
Coordinate system programming for new restaurant openings and digital channels.
Communicate status updates, risks, and priorities clearly to stakeholders and leadership.
Drive continuous improvement in processes, documentation, and tools.