Restaurant POS Systems Manager

SSP

10d•$75,000 - $85,000•Onsite

About The Position

SSP America is hiring a Restaurant POS Systems Manager to join our Support Center team in Ashburn, VA. This is a hands-on leadership role responsible for managing restaurant technology across POS, kiosks, and digital ordering platforms, supporting operations at scale across multiple locations. This role is ideal for someone with a restaurant operations background who has built deep expertise in POS and systems, enjoys leading people, and thrives at the intersection of technology and day-to-day execution. The position is fully onsite, five days per week, and highly visible within the organization. This position is fully onsite, five days per week and is ideal for someone who enjoys leading people, bringing structure to complex workflows, and partnering cross-functionally to keep operations running smoothly.

Requirements

Minimum of 2 years of experience in restaurant systems, POS programming, configuration, or data-related roles.
Minimum 3 years of experience preferred, particularly in environments supporting Oracle Micros 3700 and/or Simphony POS.
Experience in restaurant operations management combined with hands-on POS or systems responsibility is highly valued.
Prior experience leading, coaching, or mentoring others is strongly preferred.
Strong organizational, analytical, and problem-solving skills with high attention to detail.
Comfortable working in a fast-paced environment with competing priorities.
Advanced proficiency with Microsoft Office (especially Excel).
Bachelor’s degree preferred.
Must be eligible to work in the U.S. without sponsorship
Background check and airport security requirements apply

Responsibilities

Lead, coach, and support a team responsible for programming and configuration of restaurant systems, including POS, kiosks, and digital ordering solutions.
Monitor ticket queues, assign work, track progress, and ensure timely and accurate completion of requests.
Review and approve complex or high-risk changes while enforcing SOPs and quality standards.
Partner closely with Marketing, Culinary, Commercial, Operations, and IT teams to clarify scope, timelines, and data requirements.
Coordinate system programming for new restaurant openings and digital channels.
Communicate status updates, risks, and priorities clearly to stakeholders and leadership.
Drive continuous improvement in processes, documentation, and tools.