Restaurant Support Analyst

bartaco•Arlington, VA

About The Position

At bartaco, food is our passion—but people are our purpose. We invest in our team because our people are at the heart of everything we do. Whether you’re growing into leadership, hospitality, or culinary, bartaco is the place to learn, succeed, and thrive. Founded in 2010 and inspired by a healthy, outdoor lifestyle, bartaco combines fresh, upscale street food with a coastal vibe in a relaxed environment. With more than 30 locations across the country, bartaco remains committed to delivering good vibes, inspiration, and joy to one guest, one employee, and one community at a time. We’re guest-obsessed and culture-driven. We’re guest-obsessed and culture-driven. Our touchstones—Pride, Good People, Accountability, Growth, Transparency, and Fun—guide how we work together to deliver incredible experiences for our guests. We are looking for a results oriented professional with the desire to achieve success through people, quality, and hospitality. This position will be responsible for menu programming for our POS & digital menu platforms. This role will spearhead the cross-department work flows for menu management. Work as an integral member of an existing technical support team. Restaurant Technology Analyst will be expected to wear multiple hats, seek out opportunities to make bartaco and themselves better every day, and in general, be a good team player!

Requirements

Bachelor's Degree preferred with a minimum of 2 years related experience or an equivalent combination of education and experience.
Minimum 2 years of experience in tech support or help desk role within the hospitality industry.
Working knowledge of POS software. Toast is preferred
Excellent verbal and written communication skills.
Customer service acumen.
Time management and ability to work with limited supervision.
Detail oriented and highly organized.
Ability and willingness to travel as required.

Responsibilities

Menu management of items and price changes on our POS (Toast), online ordering (Olo + Deliverect), and contactless Dine In (One Dine + sunday) platforms, as well as updates and maintenance.
Work closely with Marketing, Operations, Finance and Analytics to gather requirements for menus and promotional programming
Maintain and update the organizational platform for centralized menu management
Research ways to continually improve POS operations
Assist with configuration and support for the restaurant technology systems for NROs
Be a cross-functional collaborator to leverage technology in customer and internal facing applications
Provide feedback, suggestions, and decisions on specific needs for continual process improvement
Able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within the workplace and with clients.
Maintain a good knowledge of existing and future software and hardware products.
Provide backup support to IT Team for basic networking, connectivity, email, and user support
Provide both on and off-site support, telephone support, and remote access support for hardware and software for our Restaurants and RSC.
Be able to create effective documentation, including preparation of training outlines.
Analyze, review, and alter systems, programs and applications to increase operating efficiencies.
Other duties as assigned.