Restaurant Supervisor | Full-Time | Bristol, VA

OCI Hospitality•Bristol, VA

About The Position

The Bistro Shift Supervisor oversees their shift for the front of house restaurant department of the hotel. The Bistro Shift Supervisor is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service, and administering policies and procedures established by the company and the hotel brand.

Requirements

Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to manage stressful situations with poise and professionalism
Strong leadership and a professional image
Conduct work-related functions in a professional manner

Responsibilities

Oversees all day-to-day operational activities of the department while on duty
Maintains personal connections with guests, clients, and team members to promote a positive culture with high guest satisfaction
Supervises on duty team members with efforts relating to training, brand standards, guest interactions, food quality, beverage controls and work execution
Maintains knowledge, skills, and abilities needed to perform any position in the department
Assists with maintaining product and service quality standards by investigating issues and initiating corrective action
Assists with ordering, receiving, storing and inventory of all department related products
Assists with monitoring and upholding procedures for control of supplies, keys, monies, and credit
Ensures department reporting is completed promptly and accurately
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Assists in maintaining cleanliness throughout the department