Restaurant Manager (Salt & Meadow)

Enchantment Group Management Company LLC•Irvington, VA

10h•Onsite

About The Position

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members. The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia, featuring 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space, its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. The Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality. The Restaurant Supervisor is responsible for overseeing daily front-of-house operations at Salt & Meadow, ensuring exceptional guest experiences and efficient service execution. This role leads, coaches, and develops team members while maintaining Forbes Five-Star service standards and supporting overall Food & Beverage objectives. Success is demonstrated through high guest satisfaction, strong team performance, and effective cost control, playing a key role in driving operational excellence and supporting the broader resort experience.

Requirements

3–5 years of Food & Beverage experience required
Previous supervisory or leadership experience required
Strong leadership and team development abilities
Excellent guest service and interpersonal communication skills
Ability to resolve conflicts with professionalism and diplomacy
Knowledge of food and beverage operations, service techniques, and quality standards
Strong organizational, time management, and problem-solving skills
Proficiency in basic math, including percentages and cost calculations
Ability to work effectively under pressure in a fast-paced environment
Computer proficiency with POS systems and reporting tools
High School Diploma or equivalent required

Nice To Haves

College degree preferred
Food safety certification preferred (if applicable)

Responsibilities

Regular and reliable attendance is an essential function of this role.
Exemplifies The Tides Inn Mission, Values, and Forbes Five-Star service standards at all times.
Interviews, selects, trains, supervises, counsels, and disciplines restaurant team members to ensure efficient and professional operations.
Organizes and conducts pre-shift meetings to communicate key information such as house counts, menu updates, and service expectations.
Schedules and directs team members in daily work assignments to maintain optimal service levels.
Interacts professionally and positively with guests, promoting resort facilities and services while ensuring a welcoming atmosphere.
Resolves guest concerns with patience, tact, and diplomacy to achieve satisfactory outcomes for all parties.
Answers telephones clearly and professionally while coordinating and documenting reservations.
Coordinates and executes special events such as receptions and private dining experiences.
Maintains strong working relationships with all resort departments and participates in relevant meetings.
Monitors dining room and kitchen operations to ensure food quality, presentation, and service standards are consistently met.
Verifies food temperatures, evaluates presentation and taste, and ensures proper preparation methods are followed.
Provides coaching and guidance to team members to drive continuous improvement and consistency.
Maintains profitability by controlling labor costs, minimizing waste, and managing equipment usage.
Manages inventory levels by calculating needs, ordering supplies, and maintaining appropriate stock levels.
Evaluates operational processes and implements cost-saving and revenue-enhancing initiatives.
Utilizes computer systems to process guest transactions, generate reports, and support forecasting and administrative functions.
Ensures proper maintenance of equipment by initiating repairs and training staff on correct usage.
Supports overall Food & Beverage operations, including assisting in other outlets, promotions, and special projects as needed.
Maintains a clean, safe, and organized work environment by assigning and assisting with cleaning duties.
Completes additional assignments and special projects as directed by the Director of Restaurants.