Restaurant Supervisor - Saratoga Racetrack

Compass Group • Saratoga Springs, NY

2d • $25 - $25 • Onsite

About The Position

Provide the first level of on-the-floor leadership for Premium food and beverage operations. This is a hands-on position focused on service execution, team coaching, guest recovery, and maintaining Levy/NYRA standards throughout the event.

Requirements

• Ability to speak, read, and write in English.
• Ability to work independently with minimal supervision.
• Ability to remain focused in a loud and busy environment.
• Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events or as required by operational demands.
• Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
• Exposure to heat, steam, and cold temperatures within the kitchen environment.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, stoop, and kneel as needed.
• Relevant leadership experience in food & beverage preferred (minimum one year leadership experience preferred).
• Approachable, dependable, organized, and comfortable making decisions in real time.
• Has a willingness to learn and asks questions
• Is comfortable operating in a loud, high-volume atmosphere
• Is able to work alone and on a team
• Has strong organization and leadership skills
• Treats all guests and team members kindly and fairly, and carries themselves with top-notch communication skills
• Is someone with heart and hustle – and recognizes there is no small parts or roles. What we do isn’t easy; each team member is important and we succeed as a team!

Responsibilities

• Lead day-to-day service execution and coach Servers, Runners, and Bussers through pre-shift and live service.
• Monitor guest experience in the space, address concerns quickly, and escalate to management when needed.
• Confirm yours and your teams’ compliance with Levy standards, policies, and procedures.
• Verify compliance with safety/sanitation requirements; sign off on cleaning procedures as assigned.
• Track and report breakage/spoilage (glassware, plates, product) and support inventory processes, including periodic counts.
• Coordinate with BOH/culinary leadership to align timing, presentation, and quantities with operational needs and BEOs when applicable.
• Complete event recap/paperwork and communicate key notes to leadership after service.
• Check in and check out staff – record if/when breaks are taken and report attendance issues to manager (Late, No Call No Show, Requests to Leave Early).
• Develop positive rapport with guests, verify they are receiving premium service, and gauge overall satisfaction.
• Manage complaints as they arise and providing conflict resolution, partnering with manager as needed.
• Review menu and other production needs to oversee and manage daily functions.
• Maintain in-depth knowledge of complete menu and products on hand during event, and report any issues to manager.
• Maintaining inventory, ensuring the location is properly stocked with necessary items, and reporting any needs to manager to gather missing items.
• Monitor stock levels, request replenishment, and ensure proper storage and organization.
• Assist the Premium Department with administrative work including monthly inventory – will involve daily inventory management (proper storage of all food and beverage stock, timely submission of accurate requisitions, tracking waste, and conducting inventory counts)
• Possess a basic of understanding of all positions within the space, and hold team members accountable to their job duties while ensuring thorough and efficient completion of tasks.
• Ensure preparedness to answer team member questions about their tasks, position, expectations and basic business information.
• Maintain a calm, solutions-first approach during peak volume.
• Maintain a positive attitude toward guests, team members, managers and other supervisors.
• Advocate for positive work culture and team morale.
• Understand BEOs and how to set up within BEO guidelines

Benefits

• Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.
• Associates of Levy are offered many fantastic benefits.
• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed