Food Service - Restaurant Supervisor

SSA Group, LLC-posted about 23 hours ago

Full-time • Mid Level

Colorado Springs, CO

5,001-10,000 employees

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For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
Execute and drive operational systems, processes and policies in support of the organization’s mission, business needs, client & SSA expectations.
Assumes an active role in the upcoming season, assisting in planning for food concepts, equipment needs, and operational excellence.
Help manage, with the direction and guidance of the Restaurant Manager, the location's financial forecasts, information flow and management, business processes and organization planning
Oversee food service training and orientation of all staff according to the onsite handbook and set expectations through your guidance.
Ensure SSAfety training(s) are completed with all staff upon hire.
Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
Maintains quality and facility cleanliness.
Maintain a clean, safe, and organized work environment for all employees and guests.
Responsible for the day-to-day functions of all food services and programs. With a specific focus to front of front-of-house operations.
Work with Managers on established maintenance schedules in conjunction with manufacturer's instructions for all equipment, provide safety training in lifting, carrying, hazardous material control, chemical control and basic first aide.
Maintains a close relationship with the client's staff to ensure a positive working relationship.
Help manage all operational functions of the Restaurant.
Manage employees in accordance with State and Federal labor laws.
Perform other tasks as deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem-solving/decision-making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
One to two years of operations management experience, dependent on sales; more years of experience may be applicable.
ServSafe or Food Handling Certified.
All educational backgrounds are eligible; must be 18 or older.

Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Accrued paid sick leave provided in accordance with state law. State/location confirmed in job posting.
Up to 8 hours of Bereavement Leave.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

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