Restaurant Supervisor - Sable at Navy Pier

NFM & J LP•Chicago, IL

About The Position

PURPOSE AND PERFORMANCE GOALS: All employees shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment. SUMMARY: The Restaurant (FOHS) assists in planning and directing all restaurant operations including opening or closing the restaurant. The FOHS performs with the proper and timely execution of all events, breakfast, lunch and dinner services. The FOHS is expected to know and execute the exposition (expo) of the line during meal periods. Is responsible for properly expediting, organizing and selling of food tickets, as they are ready, while ensuring the utmost quality of every dish coming through and heading out to the dining room. Maintain high standards of food, beverage, service, health, and safety. Ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.

Requirements

High school diploma or equivalent
At least three years of customer service experience required
At least three years of food & beverage experience required
Prior experience as a supervisor is preferred
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must possess valid Bassett card
Must possess valid Food Handler’s card
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be knowledgeable and familiar with food and beverage industry
Must have a passion for creating an exceptional experience for all guest.

Nice To Haves

Banquet or catering experience preferred
Prior banquets experience preferred

Responsibilities

Work in conjunction with the hotel leadership team to be sure restaurant is overly accommodating to all hotel guests and outside guests.
Interacting with restaurant guests to gauge satisfaction and improve customer service.
Drive the training, coaching and mentorship of hourly employees. Build a community of employees that feel supported in all aspects of employment.
Follow standard operating procedures for opening and closing service at Restaurant
Supervise staff performance in accordance with established standards and procedures.
Monitoring employee performance and providing feedback to help them improve their skills
Assist with training new hires, ensure they are meeting Maverick Hotels and Restaurants standards proper service technique and execution
Promotes cooperative effort, team spirit and good morale among all employees
Leads by example; know that all FOH employees look to you for guidance regarding service technique, behavior and work ethic
Give feedback to upper management on overall performance of the service team.
Organize and monitor staff arrivals, tardiness, and absences, report attendance issues to Management daily
Monitor adherence to health, safety and hygiene standards in kitchen and restaurant.
Takes a proactive approach to facility maintenance
Maintains strong lines of communication with entire leadership team and staff to drive the success of the restaurant
Helps with duties of other employees (i.e. servers, server assistant, host) when necessary because of an unexpected absence or extra volume
Has a strong understanding of company background, core values and philosophy
Performs other administrative tasks as will be communicated by managers
Performs other work-related duties as assigned
Maintains composure under pressure
Ensure the efficient flow of orders from the kitchen to the FOH staff
Ensure orders are being prepared with the correct priority and alerts management to quality issues or long wait times
Assist in the final plate presentation (e.g. adding condiments and/or toppings)
Check dishes before delivery for accuracy, presentation, and temperature
Deliver orders quickly to customers to maintain fast service
Communicate important information to the kitchen and the BOH staff (e.g. when a customer has a particular request)