Restaurant Supervisor | Part-Time | Vanderbilt Social Club

Oak View Group•Nashville, TN

5d•$25 - $28

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. We are seeking a motivated and highly organized Restaurant Supervisor to join our team! In this hands-on management position, you will be responsible for overseeing daily operations, supporting our service team, and ensuring a smooth and efficient guest experience. The ideal candidate will have strong communication skills, a knack for problem-solving, and the ability to multitask effectively in a fast-paced environment. This role pays an hourly rate of $25.00-$28.00

Requirements

2-4 year's of proven experience in a restaurant or hospitality management role.
Strong communication and interpersonal skills with the ability to interact professionally with staff, chefs, members and guests.
Ability to multi-task and thrive in a fast-paced, high-pressure environment; while organizing time management.
Basic technical skills and the ability to troubleshoot issues with POS systems and printers.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Strong organizational skills with attention to detail.
Leadership skills and the ability to make quick, effective decisions in real-time.
Availability for flexible hours, including evenings, weekends, and holidays as needed.

Responsibilities

Run the floor during service by managing staffing levels, interacting with members, addressing member disputes, is quick to observe and address overlooked issues and making real-time staffing adjustments (sending people home or calling people in as needed).
Actively assist on the floor during busy shifts; particularly for larger member events, and provide support to service staff where needed.
Accurately complete daily service reports to track revenue, staff performance, food quality and identify areas for improvement.
Coordinate with chefs to ensure daily specials are communicated clearly to the service team. Maintain an up-to-date staff information board with important service information. Works closely with the chefs during meal periods to ensure smooth operations and to resolve any concerns that arise during service.
Lead pre-shift meetings to prepare staff for service, ensuring everyone is aligned on daily specials, expectations, and any special needs for the shift.
Update and maintain the member dining credits tracker, maintaining the integrity and precision of member account records.
Manager access on POS stations to handle special requests (tax exemptions, voids, service charge removals), troubleshoot and resolve computer-related issues.
Learn and troubleshoot issues with the POS system and printers. Contact IT support as necessary to resolve technical issues quickly and minimize service disruptions.