Restaurant Supervisor | Marriott Old City | Philadelphia
PM Hotel Group•Philadelphia, PA
•Onsite
About The Position
This position involves overseeing all front and back of the house restaurant operations, ensuring customer satisfaction through excellent service, and maintaining quality control for all food served. The supervisor will analyze staff evaluations, project future needs for supplies, oversee health code compliance, seek ways to reduce waste and costs, generate reports, train staff, troubleshoot problems, and ensure accurate administrative functions like cash handling and scheduling.
Responsibilities
- Overseeing all front and back of the house restaurant operations
- Ensuring customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintaining quality control for all food served
- Analyze staff evaluations and feedback to improve the customer’s experiences
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports
- Train new employees and provide ongoing training for all staff
- Addressing problems and troubleshooting
- Ensure that all the administrative functions are performed accurately, such as cash handling, credit card transactions, and staff scheduling
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
