RESTAURANT SUPERVISOR SPORTS BAR

The Pueblo of Sandia•Albuquerque, NM

1d•Onsite

About The Position

Responsible for the success of one of the Sandia Resort and Casino food outlets, this position involves supervising the day-to-day operations on assigned shifts, spending a minimum of 90% of time on the floor interacting with guests and coaching employees. The supervisor ensures proper service levels based on forecasted needs and business volumes, actively solicits guest feedback to improve service, and maintains a clean, organized, safe, and comfortable work environment. Key aspects include teaching, reinforcing, and leading employees in a positive environment, enforcing internal controls, policies, procedures, and appearance guidelines, and utilizing progressive discipline as needed. The role is built on principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. This position ensures all food and beverage employees provide fast, friendly, and timely service, monitors food quality and presentation, and resolves guest complaints promptly. It involves engaging guests professionally, reinforcing customer service skills, and analyzing feedback for improvement. The supervisor facilitates daily stand-up meetings for communication, provides clear direction and support to team members, implements training, coaches staff, delegates responsibilities, sets performance expectations, conducts evaluations, and manages staff schedules. The role also ensures compliance with health and safety standards, proper handling of equipment, and security measures for funds. Communication is key, including conveying expectations, fostering collaboration, and coordinating with other departments. The supervisor provides immediate supervision to front-line team members, sets operational objectives, offers guidance and feedback, and may assist with administrative tasks, all while maintaining a positive attitude and promoting teamwork.

Requirements

Leadership skills to effectively manage and inspire a diverse team of staff members.
Ability to lead by example, demonstrating professionalism, integrity, and a positive attitude.
Customer-centric mindset to anticipate guest needs and exceed expectations, fostering loyalty and repeat business.
Ability to supervise and direct the work of employees.
Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
Exhibiting a strong motivational commitment to the organization.
Ability to write and prepare standard reports and documents.
Knowledge of buffet line operating requirements.
Knowledge of minimum temperature requirements for food/drink preservation.
Knowledge of casino purchasing requirements for food/drink preservation.
Knowledge of Tribal, federal, state, and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
Ability to maintain confidential information.
Maintains the highest standard of personal hygiene.
Ability to create an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support.
High School Diploma, GED certification or equivalent.
One (1) year supervisory experience.
Two (2) years’ experience in a restaurant or food service capacity.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must obtain and maintain a New Mexico Alcohol Server’s License upon hire.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Responsibilities

Supervise the day-to-day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests and coaching employees.
Ensure that the proper levels of service are provided based on forecasted needs and daily business volumes.
Solicit guest’s feedback by direct interaction and comment cards to continually improve.
Maintain a neat, clean, organized, safe and comfortable work environment for employees and guests always.
Teach, reinforce and lead employees by creating a positive and supportive environment.
Enforce all regulatory internal controls, policies and procedures and utilize progressive discipline as needed.
Enforce all appearance and uniform guidelines.
Ensure all food and beverage employees provide every guest with fast, friendly and timely service.
Interact with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests, and that issues are resolved prior to the guest departing the outlet.
Monitor food quality, presentation, and service standards to maintain consistency and excellence.
Investigate and resolve guest complaints about food quality and service in a timely fashion.
Engage guests with warmth and professionalism, addressing their needs and inquires promptly.
Reinforce customer service skills taught in HR training courses.
Gather and analyze guest feedback to identify areas for improvement and help implement strategies for enhancement.
Ensure standards to always provide clean and safe food and beverage areas for guests and employees.
Facilitate daily stand-up meetings by shift to ensure the communication of property information, with follow up checks to ensure understanding.
Provide clear direction and support to team members, fostering a positive and cohesive team environment.
Help implement training programs and provide ongoing coaching to enhance staff skills and performance.
Delegate responsibilities, ensuring efficient workflow and maximizing team productivity.
Set performance expectations, conduct evaluation appraisals, provide constructive Feedback to drive continuous improvement.
Address any conflict or issues within the team promptly and diplomatically, maintains a harmonious work environment.
Manage staff schedules to optimize staffing levels and ensures seamless operation during peak periods.
Monitor service standards, adherence to protocols, and overall guest satisfaction.
Ensure that workers are in compliance with health and safety standards and regulations.
Ensure that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
Ensure that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
Ensure that InfoGenesis cash registers are maintained and closed out at the designated times, as well as back up kits are in place for use during power outages.
Ensure that proper security measures are taken for safekeeping of funds to and from the casino vault.
Conduct stand-up meetings with employees, daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures.
Convey expectations, instructions, and updates to staff to ensure everyone is aligned with the goals and objectives.
Foster open and transparent communication to encourage feedback, suggestions, and collaboration among team members.
Collaborate with other departments and management to coordinate operation and resolve any issues or challenges.
Ensure effective communication between front-of-house and back-of-house teams to maintain efficiency and quality in service delivery.
Complete computer assisted training as required.
Report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Provide immediate supervision to front line Team Members.
Set business parameters and delegate day-to-day tasks to achieve operational objectives.
Provide guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
Delegate and assign duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
May support management in the completion of administrative responsibilities.
Maintain a positive attitude and outlook and encourages the team to gain support and create a positive morale.
Create an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.
Demonstrate relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.
Perform other job-related duties as assigned.