Restaurant Shift Supervisor

SSP America•City of Rochester, NY

1d•$22•Onsite

About The Position

SSP America operates several restaurants at the Frederick Douglass Greater Rochester International Airport. As a Shift Supervisor, you’ll play a key role in leading the team and supporting the Director of Operations to ensure smooth, efficient restaurant operations and that team members have the resources they need to succeed throughout their shift.

Requirements

At least 18 years old
High School Diploma or equivalent
Minimum of 1 year of experience in the food & beverage industry
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Excellent written and verbal communication

Nice To Haves

Full Service and/or Quick Service restaurant experience, preferred

Responsibilities

Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
Communicate and clarify major job duties, priorities, and expectations to team members
Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly.
Assist team members in developing the skills and abilities necessary for improved performance.
Ensure that products are of the highest quality.
Responsibility for overseeing cash duties.