Restaurant Service Manager

McKibbon Hospitality•Asheville, NC

About The Position

As a key member of the leadership team, the Restaurant Service Manager is accountable for the food and beverage outlets and meeting space. The Restaurant Service Manager committed to guest satisfaction and providing a great experience for all guests. A Day in the Life: You will move throughout the facility and monitor the action of food prep and serving areas to ensure that associates are meeting food and beverage quality, brand, and service standards. You will control the elements that determine profit and loss of the Food and Beverage operations. You will work with the hotels’ sales team to ensure that all meeting spaces are properly supplied and maintained. You will coordinate with the Corporate Food and Beverage team in the planning of meals and menus. You will work with the Hotel General Manager and Assistant General Manager on administrative duties, including tracking expenses, maintaining profitability, and invoice input. You will work with the Corporate Food and Beverage team on product pricing, menus, and wine selection. You will collaborate consistently with the Executive Chef. You will consult with the Executive Chef and other applicable hotel managers daily to ensure the highest level of guest satisfaction is being met. You will establish quantity and quality output standards for personnel in all positions within the department. You will help develop and approve external and internal marketing and sales promotion activities for the Food and Beverage department. You will develop and implement policies and procedures for the Food and Beverage department You will be responsible for developing an operating budget for each of the department’s revenue outlets. You will be responsible for maintaining the inventory of the Food and Beverage Department (i.e. budgeting, food costs, coding invoices, etc.) You will execute inventory control and calculation for monthly analysis and reconciliation You will prepare and monitor annual budget, revenue goals and the expenses for the Food and Beverage Department You will also generate various (weekly/monthly) business volume forecasts and plan accordingly. You will ensure that all standard operating procedures for revenue and cost control are in place and consistently utilized. You will inspect to ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.

Requirements

An Associates or Bachelor’s Degree
8 years’ minimum experience in a beverage/food outlet
Experience working at a lifestyle or full service hotel
Experience in a supervisor or managerial position
The ability to implement the established menu and service standards
The ability and drive to personify our culture in every interaction with guests and associates
The ability to manage, train and develop 50 plus associates
The ability to deliver on the quality of service that guests deserve and expect
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Nice To Haves

The ability to communicate in a friendly manner with guests
The ability to create a fun and supportive working environment
The ability to prepare and monitor annual budgets, revenue goals and the expenses for the Food and Beverage Department
The ability to execute inventory control and calculation for monthly analysis and reconciliation
Keeping up-to-date with local events and tailoring Food and Beverage operations to enhance guests’ experience in the local community
The ability to familiarize oneself with Company Health and Safety Policies and ensure your areas promote and comply with them.
A conscientious spirit and the drive to excel in every aspect of your duties
The creativity to enhance sales in the lounge and food outlets

Responsibilities

Move throughout the facility and monitor the action of food prep and serving areas to ensure that associates are meeting food and beverage quality, brand, and service standards.
Control the elements that determine profit and loss of the Food and Beverage operations.
Work with the hotels’ sales team to ensure that all meeting spaces are properly supplied and maintained.
Coordinate with the Corporate Food and Beverage team in the planning of meals and menus.
Work with the Hotel General Manager and Assistant General Manager on administrative duties, including tracking expenses, maintaining profitability, and invoice input.
Work with the Corporate Food and Beverage team on product pricing, menus, and wine selection.
Collaborate consistently with the Executive Chef.
Consult with the Executive Chef and other applicable hotel managers daily to ensure the highest level of guest satisfaction is being met.
Establish quantity and quality output standards for personnel in all positions within the department.
Help develop and approve external and internal marketing and sales promotion activities for the Food and Beverage department.
Develop and implement policies and procedures for the Food and Beverage department
Be responsible for developing an operating budget for each of the department’s revenue outlets.
Be responsible for maintaining the inventory of the Food and Beverage Department (i.e. budgeting, food costs, coding invoices, etc.)
Execute inventory control and calculation for monthly analysis and reconciliation
Prepare and monitor annual budget, revenue goals and the expenses for the Food and Beverage Department
Generate various (weekly/monthly) business volume forecasts and plan accordingly.
Ensure that all standard operating procedures for revenue and cost control are in place and consistently utilized.
Inspect to ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.